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- Tasks: Be the friendly face of our company, managing calls, emails, and welcoming visitors.
- Company: Join a dynamic production environment focused on quality and safety.
- Benefits: Enjoy a supportive workplace with opportunities for growth and development.
- Why this job: Perfect for those who love interacting with people and thrive in a busy setting.
- Qualifications: High school education or equivalent; good typing and IT skills required.
- Other info: No travel required; work in a vibrant team atmosphere.
The predicted salary is between 20000 - 30000 £ per year.
Job Purpose: To act as front-of-house when receiving visitors to the site, call handling (greeting, responding directly to queries, message taking for colleagues, forwarding calls, logging transport requests) and email management, petty cash management, filing and scanning of documents.
Principle responsibilities:
- Communications:
- Receive and forward incoming phone calls to relevant employees, and take messages when necessary.
- Receive, forward or respond to incoming emails.
- Distribute postal mail and small packages.
- Make announcements over the shop floor tannoy as requested, including fire alarm warnings.
- Meet, greet and direct visitors to sign-ins and receiving colleagues.
- Issue customer satisfaction emails and receive responses.
- Receiving, scanning and filing completed job cards, proof-of-delivery and any other associated documents.
- Manage the petty cash, including cash movement and balance reporting to Head Office.
- Receive and log customer transport requests on the company ERP.
- Check the payment status of customers 'on hold' prior to deliveries.
- Control the car park barrier to permit vehicle entry.
- Roll call for site evacuation.
Carry out all activities with reference to company operating procedures, data sheets, company MVV, group and site annual targets. Follow company health and safety procedures, 5S and housekeeping activities within the working area.
Additional duties:
- End of day: lock up reception door and shutters.
- Updating job procedures, instructions.
- Limited stationary management.
- Any other duties as requested by company managers.
Policies and procedures: To abide by Company Employment, Quality, Health & Safety, Environmental and anti-corruption policies as identified in Company Handbook and supplementary policy documents.
Context: Operating environment production environment with fluctuating temperatures.
Framework and boundaries: Business management systems (AS9100, ISO9001) and accreditations (Nadcap, customer-specific), legislation (REACH, COSHH, company law).
Organisation: This is a site-specific role. No travel around the UK is anticipated.
Relationships: Contacts within Cambridge include Department Managers, Department Supervisors, Purchasing, Quality, Maintenance, Transport, Sales. Contacts outside Cambridge include Head Office Accounts, other Site Receptionists.
Knowledge, experience, person specification:
- Required: High school education or equivalent qualifications/experience; Maths & English GCSE grade C or above preferred.
- Required: Accurate typing.
- Required: General IT literacy (emails, pdfs, Word documents, Excel spreadsheets).
Please apply with your up to date CV! We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions.
Receptionist employer: The HireWorks Ltd
Contact Detail:
The HireWorks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the company's operations and values. Understanding our business management systems, like AS9100 and ISO9001, will help you demonstrate your commitment to quality and safety during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling phone calls and emails. As a receptionist, you'll be the first point of contact, so showing confidence and clarity in your communication can set you apart from other candidates.
✨Tip Number 3
Get comfortable with basic IT tools, particularly Microsoft Word and Excel. Being able to efficiently manage documents and spreadsheets will be crucial in this role, and showcasing your proficiency can give you an edge.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about how you would handle various scenarios, such as managing multiple phone calls or dealing with a difficult visitor, to show your problem-solving skills.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the receptionist role. Emphasise your communication skills, IT literacy, and any previous front-of-house or customer service experience.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your ability to handle calls, manage emails, and maintain organisation in a busy environment.
Highlight Relevant Qualifications: If you have qualifications such as GCSEs in Maths and English, make sure to include them prominently. Also, mention any additional training or certifications related to office management or customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at The HireWorks Ltd
✨Know the Role Inside Out
Familiarise yourself with the specific responsibilities of a receptionist. Understand the importance of communication, both over the phone and via email, as well as how to manage petty cash and document filing. This knowledge will help you answer questions confidently.
✨Demonstrate Your IT Skills
Since the role requires general IT literacy, be prepared to discuss your experience with emails, Word documents, and Excel spreadsheets. You might even be asked to perform a simple task on a computer during the interview, so brush up on your skills!
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for visitors. Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Understand Company Policies
Review the company's employment, quality, health & safety, and environmental policies. Being knowledgeable about these will show that you are serious about adhering to company standards and can contribute positively to the workplace culture.
