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- Tasks: Be the friendly face of our company, managing calls, emails, and welcoming visitors.
- Company: Join a dynamic production environment focused on quality and safety.
- Benefits: Enjoy a supportive workplace with opportunities for growth and development.
- Why this job: Perfect for those who love interacting with people and thrive in a busy setting.
- Qualifications: High school education or equivalent; good typing and IT skills required.
- Other info: No travel required; work in a vibrant team atmosphere.
The predicted salary is between 20000 - 30000 £ per year.
To act as front-of-house when receiving visitors to the site, call handling (greeting, responding directly to queries, message taking for colleagues, forwarding calls, logging transport requests) and email management, petty cash management, filing and scanning of documents.
Principle responsibilities
- Attend to the receptionist desk and carry out the following activities:
- Communications:
- Receive and forward incoming phone calls to relevant employees, and taking messages when necessary
- Receive, forward or respond to incoming emails
- Distribute postal mail and small packages
- Make announcements over the shop floor tannoy as requested, including fire alarm warnings
- Meet, greet and direct visitors to sign-ins and receiving colleagues
- Issue customer satisfaction emails and receive responses
- Receiving, scanning and filing completed job cards, proof-of-delivery and any other associated documents
- Manage the petty cash, including cash movement and balance reporting to Head Office
- Receive and log customer transport requests on the company ERP
- Check the payment status of customers 'on hold' prior to deliveries
- Control the car park barrier to permit vehicle entry
- Roll call for site evacuation
Carry out all activities with reference to company operating procedures, data sheets, company MVV, group and site annual targets. Follow company health and safety procedures 5S and housekeeping activities within the working area.
Additional duties
- End of day: lock up reception door and shutters
- Updating job procedures, instructions
- Limited stationary management
- Any other duties as requested by company managers
Policies and procedures
To abide by Company Employment, Quality, Health & Safety, Environmental and anti-corruption policies as identified in Company Handbook and supplementary policy documents.
Context
Operating environment: Production environment with fluctuating temperatures.
Framework and boundaries
Business management systems (AS9100, ISO9001) and accreditations (Nadcap, customer-specific), legislation (REACH, COSHH, company law).
Organisation
This is a site-specific role. No travel around the UK is anticipated.
Relationships
Subordinate(s): N/A
Superior(s): Department Managers, Site Director
Contacts within Cambridge: Department Managers, Department Supervisors, Purchasing, Quality, Maintenance, Transport, Sales
Contacts outside Cambridge: Head Office Accounts, other Site Receptionists
Knowledge, experience, person specification
- Required: High school education or equivalent qualifications/experience; Maths & English GCSE grade C or above preferred.
- Required: Accurate typing
- Required: General IT literacy (emails, pdfs, Word documents, Excel spreadsheets)
Please apply with your up to date CV! We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions.
Contact Detail:
The HireWorks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the company’s operations and values. Understanding our business management systems, like AS9100 and ISO9001, will help you demonstrate your commitment to quality and safety during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling phone calls and emails. Being able to respond clearly and professionally to queries will set you apart as a strong candidate for the receptionist role.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed tasks like filing or cash handling in previous roles. This will highlight your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Be ready to discuss your experience with IT tools, particularly with email management and document handling software. Highlighting your proficiency in these areas will reassure us that you can adapt quickly to our systems.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the receptionist role. Emphasise your communication skills, IT literacy, and any previous front-of-house experience.
Craft a Strong Cover Letter: Write a cover letter that addresses the specific responsibilities mentioned in the job description. Explain why you are a good fit for the role and how your background meets their requirements.
Highlight Relevant Skills: In your application, focus on key skills such as accurate typing, handling communications, and managing petty cash. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a receptionist position.
How to prepare for a job interview at The HireWorks Ltd
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a receptionist, especially those mentioned in the job description. Understand the importance of communication skills, handling calls, and managing emails, as these will be key topics during your interview.
✨Demonstrate Your IT Skills
Since general IT literacy is required, be prepared to discuss your experience with software like Word, Excel, and email platforms. You might even be asked to perform a simple task on a computer, so brush up on your typing and document management skills.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for visitors. Prepare examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to meet and greet visitors professionally.
✨Understand Company Policies
Review the company's policies on health and safety, quality, and environmental standards. Being knowledgeable about these areas shows that you take the role seriously and are committed to adhering to company procedures.
