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- Tasks: Be the friendly face of Parkdean Resorts, welcoming guests and ensuring a smooth check-in experience.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with stunning locations across the country.
- Benefits: Enjoy 50% off holidays, 30% discounts on food and activities, plus exclusive deals on brands you love.
- Why this job: Gain valuable skills, be part of a supportive team, and create unforgettable memories for guests.
- Qualifications: No experience needed! Just bring your passion, positivity, and team spirit.
- Other info: Flexible hours: 16 hours on weekends until May, then 40 hours per week during peak season.
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor! Join our receptionist team and be the face and voice of Parkdean Resorts, ensuring our guests and owners have an unforgettable experience every time. No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.
This role is 16 hours a week on weekends until May & then 40 hours per week from May until the end of season.
So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
- Provide guests and owners with all the info they need about the park, entertainment, and local attractions, in person or over the phone.
- Support and assist with owner and guest requests and feedback and resolve issues promptly.
- Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
- Assist in delivering memorable events for both owners and guests.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com
Holiday Sales - Owner and Guest Experience Advisor - HS1 employer: Parkdean Resorts UK Limited
Contact Detail:
Parkdean Resorts UK Limited Recruiting Team
stephanie.wood@parkdean-resorts.com
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Advisor - HS1
✨Tip Number 1
Show your enthusiasm for customer service! When you meet potential employers or during any networking events, express your passion for creating memorable experiences for guests. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Familiarise yourself with Parkdean Resorts and its offerings. Knowing the parks, local attractions, and entertainment options will not only impress during interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 3
Practice your communication skills! As an Owner and Guest Experience Advisor, you'll need to interact with a variety of people. Engaging in conversations with friends or family can help you become more comfortable and confident in delivering excellent customer service.
✨Tip Number 4
Network with current employees or join relevant online communities. Connecting with those already in the industry can provide valuable insights into the role and the company culture, which can be beneficial when preparing for your application and interview.
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Advisor - HS1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any customer service experience or skills that align with the role of Owner and Guest Experience Advisor. Even if you lack direct experience, showcase your passion for helping others and any relevant soft skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position. Mention why you want to work at Parkdean Resorts and how your personality fits their team culture. Use specific examples to demonstrate your people skills and positivity.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are crucial for ensuring guests have an unforgettable experience. Be sure to mention any experience in hospitality or similar environments, even if informal.
Show Your Passion: Let your personality shine through in your application. Parkdean Resorts values passion and positivity, so express your excitement about the role and the opportunity to create memorable experiences for guests and owners.
How to prepare for a job interview at Parkdean Resorts UK Limited
✨Show Your People Skills
As an Owner and Guest Experience Advisor, your ability to connect with people is crucial. During the interview, share examples of how you've successfully interacted with customers or resolved conflicts in the past. This will demonstrate your suitability for a role that revolves around guest satisfaction.
✨Emphasise Your Positivity
The job description highlights the importance of passion and positivity. Make sure to convey your enthusiasm for the role and the company. A positive attitude can be infectious, and it’s something that employers look for in candidates who will be the face of their brand.
✨Research Parkdean Resorts
Familiarise yourself with Parkdean Resorts' values, culture, and offerings. Knowing about their commitment to community and the environment can help you align your answers with their mission during the interview, showing that you’re genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult guest or managing multiple requests at once. Think through potential scenarios and how you would respond, demonstrating your problem-solving skills and ability to remain calm under pressure.
