Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage UK Asset Search processes and support the International Asset Department.
- Company: Join one of the UK's largest genealogists/heir hunter firms, established in 2001.
- Benefits: Enjoy a competitive salary, flexible hours, healthcare, pension, and 25 days holiday.
- Why this job: Be part of a client-focused team making a real impact in people's lives.
- Qualifications: Strong attention to detail, excellent communication skills, and ideally a degree or good GCSE/A Level grades.
- Other info: Full-time office-based role in Wigan with opportunities for growth and learning.
The predicted salary is between 28000 - 32000 £ per year.
About Our Client: Established in 2001, our client works with both private clients and the public sector to locate missing Next of Kin and beneficiaries to an estate. They are now one of the country’s largest genealogists/heir hunter firms in the UK and they pride themselves on their professional, diligent, and client-focused approach. To support their continued growth, they are looking to recruit an Ancillary Services Administrator.
Role Overview: The Ancillary Services Administrator will have full autonomy of the UK Asset Search processes as well as provide support for the International Asset Department. The Ancillary Services Manager will provide a full service to clients ensuring all searches required have been thoroughly completed and the results are reported back clearly and in the prescribed format. The Ancillary Services Manager will liaise between external providers and clients, maintain records and progress all requests promptly. In addition, the Ancillary Services Manager will provide all-round admin support to the Private Client Department as well as support the preparation & distribution of marketing materials for the Project Team. The Ancillary Services Manager must have a keen eye for detail and be able to recall & retain information.
Key Responsibilities:
- Responding to emails (& responding to calls) regarding any & all company ancillary service enquiries, including but not limited to will searches, UK asset searches, bonds of caution and answering all related correspondence within a timely manner.
- Ordering searches through external providers, including but not limited to, Estate Search, Certainty and for will searches, the National Will Register and for bankruptcy searches the Criminal Records Bureau.
- Liaising between external providers & clients to update them during the progress of any searches/documents ordered.
- Reporting search results to clients – accurately write reports in the prescribed format.
- Requesting & providing clients with invoices, and chasing payment, when required.
- Work with colleagues in the international team to learn their services including processes, timescales & costs to provide holiday/absence cover or additional support as & when required.
- Work to deadlines, prioritising workload accordingly.
- Provide support to marketing projects: coordinating & organising the preparation & distribution of marketing materials with the PC Dept. Admin Support Team.
- All general administration duties to support the Private Client department.
Desirable:
- Strong attention to detail, with excellent communication & organisational skills.
- Strong IT skills, including typing with accuracy.
- Excellent written and verbal skills – including neat/clear handwriting.
- You must be able to retain and recall vast amounts of information.
- Ideally, you would have a full driving licence with access to a vehicle or be learning to drive.
- Degree educated and/or good grades achieved at GCSE/A Level.
Terms:
- Hours: Full-time with option to work 36 hours over a 4 or 5-day week.
- Location: Office-based in Wigan.
- Salary: £28,000-£32,000 DOE.
- Pension and Healthcare after a qualifying period.
- 25 Days Holiday plus statutory.
- Participation in annual company discretionary bonus scheme.
This is a great opportunity and salary is dependent upon experience. Apply now for more details.
Contact Detail:
Carrington Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ancillary Services Manager, Office Based, Wigan
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Ancillary Services Manager role. Understanding the specific tasks, such as liaising with external providers and reporting search results, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Research the company’s approach to client service and their reputation in the industry. Being able to discuss how you align with their professional and client-focused ethos can set you apart from other candidates.
✨Tip Number 3
Prepare examples from your past experiences that showcase your attention to detail and organisational skills. Since these are crucial for the role, having specific anecdotes ready will help you illustrate your capabilities effectively.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Ancillary Services Manager, Office Based, Wigan
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Ancillary Services Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and client services. Emphasise your attention to detail and organisational skills, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of your past experiences that demonstrate your ability to manage client enquiries and report results accurately.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is essential for this role, so make sure your application reflects that.
How to prepare for a job interview at Carrington Recruitment Solutions
✨Showcase Your Attention to Detail
As the role requires a keen eye for detail, be prepared to discuss examples from your past experiences where your attention to detail made a significant impact. Highlight any specific instances where your thoroughness led to successful outcomes.
✨Demonstrate Strong Communication Skills
Since the position involves liaising with clients and external providers, practice articulating your thoughts clearly. Prepare to answer questions about how you handle communication challenges and ensure that you can convey complex information in an understandable way.
✨Familiarise Yourself with Relevant Processes
Research the asset search processes and the types of services offered by the company. Being knowledgeable about their operations will not only impress the interviewers but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you prioritise tasks under pressure. Think of scenarios where you had to manage multiple responsibilities and be ready to explain your approach to handling them effectively.
