Automotive Helpdesk Technician

Overview

Automotive Helpdesk Technician at The AA. This role involves providing expert technical support and advice to customers via telephone, acting as the go-to expert for telephone fixes and directing patrols where needed. You will be part of a growing team and play a key role in assisting customers and contact centre staff.

Responsibilities

• The Technical Advisor provides essential technical support, advice, and repair fixes to customers, ensuring attendance is limited to genuine breakdown scenarios.
• Communicate effectively to resolve breakdowns and provide excellent customer service.
• Accurately record data on relevant databases; be computer literate and confident using various systems.
• Explain complex technical information in simple terms to customers and patrols, maintaining high service standards.
• Operate as a target-driven team member focused on achieving results.

What you’ll need

• Mechanical Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or equivalent, plus substantial demonstrable experience in the motor vehicle repair industry.
• Problem-solving skills with the ability to identify solutions and move customers forward.
• Strong communication: translating technical information clearly and building customer confidence.
• Flexibility: willing to work outside normal hours on a roster including weekends.

Salary and Benefits

• Salary: £35,000 per annum plus benefits
• Shifts: Between 0700 – 2000, Monday to Sunday
• Location: Oldbury Office, On Site Working
• Benefits include diverse learning and development opportunities, 25 days annual leave plus 8 bank holidays, free AA breakdown membership from day 1, discounts on AA products, employee discount schemes, pension contributions, life assurance, and Employee Assistance Programme

Additional information

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.

Job details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: Motor Vehicle Manufacturing, Financial Services, and Insurance

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