Card Payments Consultant- Acceptance 12 month contract UK remote

My client is looking for a Technical Quality of Acceptance (TQA) Manager working in their international team. Essentially, this is a card payments consultant with good leadership and communication experience who has experience with card payment remediation issues.

The role is responsible for leading and supervising all related technical card acceptance enablement activities as part of their assigned country, using a root cause analysis approach, while orchestrating the required support from specialized partnering teams to achieve successful remediation and country acceptance health targets. The role holder is accountable for working with stakeholders, representing the TQA project by providing regular country updates, including challenges and wins to direct management and senior internal stakeholder clients.

The TQA Manager stays on top of all the project activities in the assigned countries and is the primary contact for issues and challenges arising from the portfolio of merchants they are responsible for. This role requires payments knowledge in the financial services industry, ideally from a scheme or an acquiring background in the acceptance or acceptance-related field, ensuring smooth and consistent deliveries while understanding and fixing technical problems raised during payment checkout at POS terminals and eCommerce websites.

• Leadership: Sees the bigger picture, knows how to remove obstacles, and naturally becomes an evangelist of the TQA project in the assigned country/ies.
• Communication: Able to communicate effectively with directors and above, masters presentation skills, acting as a consultant across the business.
• Analytic Thinking: Very familiar with data (able to manipulate it), trend analysis, and root cause analysis.
• Problem Solving: Can break down complex acceptance technical problems and resolve them while working cross-functionally.

• Manages technical communications with the client’s technical team, project team, customer service teams, and senior executives.
• Provides technical support and consultancy to assigned markets and clients while naturally becoming the trusted point of contact for fixing technical acceptance issues.
• Proactively resolves client business and technical problems while showing strong leadership navigating the articulated business matrix, acting in complete autonomy.
• Supports business development teams to expand acceptance in specific markets.
• Supports market testing activities conducted by the company with the partners and leads remediation efforts.
• Proactively finds gaps in the acceptance by reviewing historical transactions using data tools.
• Provides regular updates and reporting adapted to different levels of management on key metrics and objectives.
• Adapts overall remediation tactics and strategies to address challenges/issues/opportunities.
• Executes department initiatives and ensures processes and projects are well documented to meet auditing requirements.
• May have additional responsibilities for planning, directing, and coordinating activities cross-functionally.

At a Minimum, Here’s What We Need From You:

• Extensive knowledge and experience of the payment ecosystem, preferably from a scheme or acquiring background.
• Extensive experience in managing card acceptance (technical remediation) from an operational perspective.
• Proficient knowledge of Excel, trend analysis, and root cause analysis are essential.
• Good knowledge of PowerPoint, proficient in delivering presentations.
• Natural relationship builder able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders.

The International Client Services – Technical Quality of Acceptance (TQA) Manager is responsible for leading and supervising all related technical acceptance enablement activities as part of their assigned country/ies, leveraging a strong trend and root cause analysis approach while orchestrating the required support from specialized partnering teams to achieve successful remediation and country acceptance health targets. This role is primarily working remotely within the UK with occasional travel to the office to meet customers or the team. Equivalent of inside IR35. Office locations when travelling in are London or Hampshire. Please send your CV in the first instance to be considered.