Junior IT Support/Associate Technology Delivery Analyst

Location: Manchester, United Kingdom

Job Category: Other - EU work permit required: Yes

Job Description:

Level: Entry/Junior

Company: Interpublic GIS (UK) Limited

Reporting to: IT Services Manager

Department: IT

At McCann Manchester, we’re a creative agency spread across eight acres of countryside in Cheshire. We work with some of the UK’s most interesting brands and we’re supported by an in-house IT team which is looking to recruit a Junior IT Support.

The Role:

Working as a Junior IT support/administrator as part of the IPG IT organisation, the role of the Associate Technology Delivery Analyst is to provide first line support to telephone, email and in-person requests for McCann, one of IPG’s agencies, and administrative support to the IT Services Manager. The post holder will ensure that support issues are dealt with promptly and appropriately, escalating to the wider IPG IT organisation as required, as well as third parties.

Essential duties and responsibilities include, but are not limited to:

• Answer support calls, collate data and raise support tickets.
• Assist with SOX (Sarbanes–Oxley) (knowledge of this is not essential).
• Maintain and create user guides.
• Create purchase orders and liaise with suppliers.
• Use own initiative to troubleshoot basic support issues and help provide solutions.
• Provide proactive support to users.
• Proactively pursue self-development opportunities within the Company.
• Assume joint responsibility with line manager for regularly reviewing performance and personal development.

In addition to the duties and responsibilities listed, the jobholder is required to perform other duties as assigned by management.

KEY BEHAVIOURS AND COMPETENCIES:

• Excellent communication skills (both written and verbal), with the ability to manage own workload.
• Adherence to IT policies and processes to ensure consistent quality of service.
• Problem-solving skills.
• The ability to gather pertinent information, eliminate potential causes and arrive at a root cause.
• Able to positively contribute to the culture of the team.
• A strong desire to gain knowledge and develop skills to improve your work performance.
• Able to communicate efficiently and courteously, focusing on customer service.

SKILLS AND EXPERIENCE:

• Some experience of IT Troubleshooting and Support (useful but not required).
• Some experience of administrative duties (useful but not required).
• Ability to take a methodical and logical approach to situations.
• Awareness of the following systems/applications: Windows, Mac OS, Office 365, Mobile Operating Systems, Microsoft Teams.

We, Interpublic Group (IPG), are an equal opportunity employer and value diversity at our company. We do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.