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- Tasks: Provide top-notch customer service while boosting store sales.
- Company: Join one of the UK's fastest-growing companies in the retail sector.
- Benefits: Enjoy a competitive salary, bonuses, and exclusive perks through Perkbox.
- Why this job: Be part of a dynamic team with great career progression and training opportunities.
- Qualifications: No specific qualifications required; just a passion for helping customers!
- Other info: Work in a clean, safe environment with 20 days holiday plus bank holidays.
The predicted salary is between 22000 - 29000 £ per year.
Our client is one of the fastest growing companies in the UK in their field. They are currently looking for a Customer Service Advisor to join the team in their Charlton branch.
Job Purpose: To guarantee their customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company.
Main Responsibilities:
- Contribute to the achievement of the financial targets of the store
- Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
- Respond effectively to the diverse needs of each customer
- Ensuring the store presents itself to a high standard of cleanliness
- Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike
- Comply consistently with all company procedures
Package: £26,265 + Package + Benefits + Bonus
An excellent career in a fast-growing business
Training & Mentoring program for great career progression
Bi-Annual store bonus Scheme
Company Sick Pay
Access to exclusive perks via Perkbox membership
Long Service recognition
20 days holiday per year plus bank holidays
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Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services.
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Customer Service Advisor (Charlton) employer: Gravity Recruit
Contact Detail:
Gravity Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Charlton)
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what they stand for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. Being prepared with strategies for dealing with difficult customers or resolving complaints can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed in the role, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Advisor (Charlton)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to meet financial targets and provide excellent service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work as a Customer Service Advisor at this particular branch and how you can contribute to their success. Be sure to address any specific skills or experiences that relate to the job description.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Gravity Recruit
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their mission and recent achievements will help you tailor your answers and show genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer. Practising your responses can help you feel more confident and articulate during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to listen actively and respond clearly. Use examples from past experiences to illustrate your skills.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, training opportunities, or what success looks like in this position to leave a positive impression.
