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- Tasks: Lead the launch of a new VIP Club Experience and manage VIP bookings.
- Company: Join the iconic Ministry of Sound, a leader in music and nightlife since 1991.
- Benefits: Enjoy free gym access, wellness events, and discounts at popular retailers.
- Why this job: Be part of an exciting transformation and create unforgettable experiences for VIP guests.
- Qualifications: Experience in launches, customer journey mapping, and high-quality service is preferred.
- Other info: Flexible shifts with a mix of club and office work; competitive salary plus tips.
The predicted salary is between 24000 - 33600 ÂŁ per year.
US
The Ministry of Sound opened in 1991 in a disused bus garage in a forgotten corner of South London. It was the first nightclub in the UK to have a 24-hour licence, didn’t serve alcohol and featured an earth-shaking sound system in a specially constructed dance box.
We went on to become the world’s largest independent record company (now with Sony), and stage giant dance events, including one for 50,000 people at the o2 to celebrate the Millennium.
Thirty years later we opened The Ministry, a workspace run as a member’s club, in a 50,000 sq. ft Victorian warehouse in SE1. There’s great food, a state-of-the-art gym and fitness studio with daily classes, together with a cultural and business events programme. The building has its own events and conference space, therefore we package and host
these events for internal members and external clients.
As a business we don’t take ourselves too seriously, like to laugh and have fun, but we have high standards, a relentless attention to detail and the continuous improvement of our product as we work hard as a team.
We hate cliché, doing things the way others do and continuously seek to differentiate our brands and products almost as a point of pride.
VIP
As the VIP Manager at Ministry of Sound, you will be at the forefront of an exciting transformation, spearheading the launch and success of our brand new VIP Club Experience.
This re-imagined concept will redefine VIP exclusivity, breaking away from conventional club hierarchies to create an elevated yet accessible space.
With sole responsibility for filling the space on over 100 nights per year, you will combine your passion for sales, with skills for strategic partnerships to ensure the concept thrives.
You will spend your time working between the Club and the Office, with a mixture of shifts and Mon-Sun flexibility.
From building relationships with premium brands and influencers to collaborating with businesses and concierge services, you will comfortably establish a network that attracts and retains an engaged and diverse VIP audience.
You should also lead the charge in nurturing this community, creating unforgettable experiences and providing a customer journey that impresses at every touch point, all while managing and inspiring a top-performing team.
YOU
You would preferably have experience in new launches, menu design, staff training, SOP creation, and detailed mapping of the customer journey.
You will not accept anything but high-quality service across all VIP service points, maintaining consistency and efficiency throughout.
You will lead and manage the VIP team, including waitstaff, hosts, and bartenders, to deliver exceptional service and attention to detail. Serving as the primary contact for VIP guests, promptly addressing and resolving any issues that arise during their visit.
You will successfully drive VIP bookings by managing and expanding the VIP customer database, focusing on nurturing relationships to secure repeat bookings. A key part of this role will be for you to follow up booking leads and develop strategies to upsell VIP experiences and packages.
You will collaborate with the Marketing team to craft a VIP-targeted marketing plan that increases engagement and visibility. You will be able to develop and promote special occasion packages, offering upsell options for birthdays, anniversaries, and other celebrations.
You will track and report on VIP trends, sharing insights with management to refine service offerings, creating partnerships with local businesses, luxury hotels, restaurants and corporates to drive business.
You will confidently build a comprehensive sales plan to drive membership growth, incorporating special offers, launch events, and clear messaging around membership benefits. Tailoring the marketing to reach the target audience effectively, emphasising the exclusive access and experiences Ministry of Sound offers.
You will create, develop and implement a member retention strategy to foster long-term loyalty and minimize attrition. This includes offering anniversary gifts, and “member-only” quarterly events at The Ministry.
You will also conduct regular feedback activations and analyse usage patterns and engagement levels, using this data to proactively reach out to less active members with personalized offers or invitations, re-engaging them and reinforcing the value of their membership.
You will take full ownership of the VIP Lounge’s Profit and Loss (P&L), demonstrating commercial acumen by managing budgets, monitoring costs, and maximising profitability.
You will provide detailed financial reports and insights to senior management, identifying trends and opportunities for growth and experience using data-driven analysis to refine service offerings and create impactful, revenue-generating strategies.
ÂŁ40k plus tips and commission
BENEFITS
We offer an excellent range of benefits to support you as you grow with the company and take part in achieving our collective mission.
HEALTH & WELLBEING
Free Ministry membership
Access to our gym, fitness classes & wellness events
24/7 Counselling and Support Helpline
GP appointment access
Life assurance scheme
Online health assessments
FINANCIAL
Staff referral scheme
Annual company bonus
Season ticket loan
Cycle to work scheme
Enhanced maternity and adoption leave
PLEASANT ODDITIES
Access to cultural events hosted at The Ministry
Free entry to Ministry of Sound Club for you and your friends
Dog-friendly office
Paid annual leave on your birthday
Free lunch at The Ministry and discount on food and drinks
Hospitality rewards: an online rewards scheme with discounts for many popular retailers
Ministry of Sound | VIP Sales Manager employer: Ministry of Sound
Contact Detail:
Ministry of Sound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ministry of Sound | VIP Sales Manager
✨Tip Number 1
Familiarize yourself with the Ministry of Sound's brand and its unique offerings. Understanding their history and current initiatives will help you speak confidently about how you can contribute to their VIP Club Experience.
✨Tip Number 2
Network within the nightlife and hospitality industry. Building relationships with premium brands, influencers, and local businesses can give you an edge in securing partnerships that align with the Ministry's vision.
✨Tip Number 3
Showcase your experience in managing teams and delivering high-quality service. Be prepared to discuss specific examples of how you've successfully led a team to create memorable customer experiences in previous roles.
✨Tip Number 4
Demonstrate your strategic thinking by preparing ideas for VIP marketing plans or special occasion packages. This will show your proactive approach and understanding of how to drive engagement and bookings.
We think you need these skills to ace Ministry of Sound | VIP Sales Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the VIP Sales Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in sales, customer service, and team management. Use specific examples that demonstrate your ability to drive VIP bookings and create exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the nightlife industry and your understanding of VIP services. Mention any previous successes in similar roles and how you plan to contribute to the Ministry of Sound's vision.
Showcase Your Network: In your application, highlight any existing relationships with premium brands, influencers, or businesses that could benefit the VIP Club Experience. This will demonstrate your ability to attract and retain a diverse VIP audience.
How to prepare for a job interview at Ministry of Sound
✨Show Your Passion for VIP Experiences
Make sure to express your enthusiasm for creating unique and memorable VIP experiences. Share examples from your past roles where you successfully enhanced customer journeys or launched new concepts that delighted clients.
✨Demonstrate Your Sales Acumen
Prepare to discuss your experience in driving sales and managing customer databases. Highlight specific strategies you've used to secure repeat bookings and upsell services, as this role heavily relies on your ability to generate revenue.
✨Emphasize Team Leadership Skills
Since you'll be leading a team, be ready to talk about your leadership style and how you've inspired teams in the past. Provide examples of how you've trained staff to deliver high-quality service and maintained consistency across all touchpoints.
✨Be Ready to Discuss Financial Acumen
This position requires managing P&L and budgets, so come prepared to discuss your experience with financial reporting and data analysis. Share how you've used financial insights to drive business growth and improve service offerings.
