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For Companies At a Glance
- Tasks: Assist customers with orders and queries, ensuring excellent service and efficient processing.
- Company: Join a multi-award-winning company specialising in innovative medical devices.
- Benefits: Enjoy a competitive hourly rate and the chance to work in a dynamic environment.
- Why this job: Be part of a growing team that values diversity and collaboration while making a real impact.
- Qualifications: Experience in fast-paced customer service and handling queries via phone and email is essential.
- Other info: This is a temporary role with ongoing opportunities for growth.
Temporary – on-going opportunity in Irlam, Manchester. £12.21 p/h, 37.5 hours p/week, Monday - Friday.
Winsearch UK is currently working with a multi-award-winning company specialising in specific medical devices. Due to exponential growth and increased workload, our client is looking for experienced Customer Service Advisors to assist customers with orders and general queries relating to their product.
The Customer Service Specialist is responsible for delivering excellent customer service as per company requirements, ensuring that queries are resolved efficiently, effectively and within the department's service level commitment. Responsibilities include:
- Processing sales orders and contributing efficiently to customer service operations.
- Carrying out internal activities as part of the support team.
- Communicating positively about the company and its products to ensure a professional company and brand image is provided at all times.
The Role:
The role requires the successful Customer Service Advisor to deal effectively with customer support calls and emails, investigating, logging, and responding to queries, sales order processing, rental, retailers and consumers, ensuring accuracy and attention to detail.
Key Skills include:
- Providing professional and effective services to internal and external customers, meeting customer expectations in line with department procedures and standards.
- Keeping accurate customer records.
- Dealing effectively with customer support calls and emails, investigating, logging, and responding to queries in a timely manner.
- Communicating courteously both written and verbal to customers, building positive relationships, responding to queries and progressing issues.
- Sales order processing, key accounts, hospital orders, retailers and consumers, ensuring accuracy and attention to detail.
- Processing and invoicing rental orders ensuring accuracy and attention to detail.
- Collaborating with and supporting sales representatives as required.
- Conducting correct and complete product service administration, conforming to the requirements of the organization.
- Processing electronic payments and refunds ensuring accuracy and security of customer details.
Skills and Qualifications:
- Experience of working in a fast-paced Customer Service environment is essential.
- B2C experience is essential.
- Experience of dealing with customer queries over the phone and emails.
- Experience of handling payments and using invoicing systems.
Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise.
Contact Detail:
Winsearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the specific medical devices that the company offers. Understanding the products will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves dealing with customer support calls and emails, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your experience in a fast-paced customer service environment by preparing examples of how you've handled challenging situations. This will highlight your ability to thrive under pressure, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Emphasise your B2C experience and any specific skills related to handling customer queries and processing orders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've effectively resolved customer issues in the past and how you can contribute to maintaining a positive brand image.
Highlight Key Skills: In your application, clearly outline key skills mentioned in the job description, such as communication, attention to detail, and experience with invoicing systems. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor role.
How to prepare for a job interview at Winsearch
✨Know the Company and Its Products
Before your interview, take some time to research the company and its medical devices. Understanding their products will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to communicate courteously and build positive relationships with customers.
✨Be Ready for Role-Specific Questions
Expect questions related to sales order processing, handling payments, and managing customer records. Familiarise yourself with these processes so you can discuss them confidently during the interview.
✨Showcase Your Attention to Detail
Since accuracy is crucial in this role, be prepared to discuss how you ensure precision in your work. You might want to mention any systems or methods you use to maintain high standards in customer service.
