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- Tasks: Lead and manage teams, ensuring high performance and alignment with business goals.
- Company: Join a dynamic recruitment firm supporting growth in service delivery.
- Benefits: Competitive salary, professional development opportunities, and a positive work culture.
- Why this job: Make an impact by driving team success and enhancing client service delivery.
- Qualifications: Experience in service management and strong communication skills are essential.
- Other info: Opportunity to mentor staff and champion new initiatives for growth.
The predicted salary is between 36500 - 37000 £ per year.
Location: Portsmouth
Salary: £36,500 to £37,000
Hours of work: 37 hours per week, Monday to Friday
Dynamite recruitment is currently supporting a client with the recruitment for a Head Of Department.
Key tasks as a Head Of Department include:
- Lead and manage service teams effectively, ensuring high performance and alignment with business goals
- Develop clear objectives and professional development plans for all team members
- Provide coaching and mentorship to senior staff within your reporting line
- Monitor team performance to ensure compliance with Service Level Agreements (SLAs) and key performance indicators (KPIs)
- Conduct regular performance reviews and progress meetings with staff
- Assess and manage resource levels to meet operational needs
- Support the mobilisation of new contracts, ensuring all team members understand service expectations
- Collaborate with team leaders to assess existing processes, identifying opportunities for efficiency improvements or software enhancements to present to the Service Director
- Make informed decisions with an understanding of budget implications
- Handle escalated disciplinary issues and appeals involving staff
- Champion new initiatives to drive the growth and development of the service business
- Support the Service Director in achieving key operational objectives aligned with company strategy
- Set regular performance targets for service teams
- Oversee client service delivery, tracking volumes against contractual commitments and reporting trends to the Service Director and Account Manager
- Act as the escalation point for complex passenger complaints
- Stand in for the Service Director when necessary
- Promote a positive, solutions-oriented culture among all staff in their interactions with clients
The ideal skills required:
- Demonstrated success in service delivery management, with a proven ability to drive performance and exceed expectations
- A degree in Business Administration or Management is advantageous, though relevant experience and a strong track record are more important
- Exceptional written and verbal communication skills are essential, along with the ability to adapt to shifting priorities while maintaining efficiency and accuracy
- Must be self-motivated and capable of working both independently and collaboratively to achieve team objectives
- Proficiency in using a variety of IT systems and platforms is required
To be considered for this position please submit your CV ASAP.
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Department
✨Tip Number 1
Network with professionals in the service delivery sector, especially those who have experience in leadership roles. Attend industry events or join relevant online forums to connect with potential colleagues and mentors who can provide insights into the role.
✨Tip Number 2
Research the company’s current projects and challenges. Understanding their operational goals and recent initiatives will allow you to tailor your discussions during interviews, showcasing how your skills can directly contribute to their success.
✨Tip Number 3
Prepare examples of your past achievements in service delivery management. Be ready to discuss specific instances where you drove performance improvements or successfully managed a team through challenges, as this will demonstrate your capability for the Head of Department role.
✨Tip Number 4
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the industry. Being knowledgeable about these metrics will help you engage in meaningful conversations about performance management during the interview process.
We think you need these skills to ace Head Of Department
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery management and leadership. Use specific examples that demonstrate your ability to drive performance and exceed expectations, as these are key skills for the Head Of Department role.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific responsibilities mentioned in the job description. Discuss how your background aligns with the tasks of leading teams, developing objectives, and managing performance reviews. Show enthusiasm for the role and the company.
Highlight Communication Skills: Since exceptional written and verbal communication skills are essential, ensure that your application reflects this. Use clear and concise language, and consider including examples of how you've successfully communicated in previous roles.
Showcase IT Proficiency: Mention your proficiency in various IT systems and platforms in your CV and cover letter. If you have experience with specific software that could enhance efficiency in service delivery, be sure to highlight that as well.
How to prepare for a job interview at Dynamite Recruitment
✨Showcase Your Leadership Skills
As a Head of Department, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare examples from your past experiences where you've successfully led a team, set clear objectives, and achieved high performance.
✨Understand the Business Goals
Familiarise yourself with the company's mission and objectives. During the interview, articulate how your leadership style and strategies align with their business goals, showing that you can contribute to their success.
✨Prepare for Performance Management Questions
Expect questions about how you monitor team performance and handle performance reviews. Be ready to discuss specific methods you've used to assess compliance with SLAs and KPIs, as well as how you've managed underperforming staff.
✨Demonstrate Problem-Solving Abilities
The role involves handling escalated issues and championing new initiatives. Prepare to discuss scenarios where you've successfully resolved complex problems or implemented improvements, showcasing your proactive approach to challenges.
