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- Tasks: Join a fast-paced MSP as a 2nd Line Technical Support Engineer, resolving customer issues from ticket to resolution.
- Company: Work with a dynamic team in London that values work/life balance and personal growth.
- Benefits: Earn up to £40,000 annually with a strong focus on work/life balance.
- Why this job: Engage with VIP clients, enhance your technical skills, and contribute to a knowledge repository.
- Qualifications: 3+ years of IT support experience, strong Windows/Mac knowledge, and good networking skills required.
- Other info: Show us your personality in your CV and cover letter; we want to see your enthusiasm!
The predicted salary is between 24000 - 40000 £ per year.
There are 2 versions of this ad. Below is the anaemic version. Bonus points if you can find the more analeptic version. And provide proof of your quest. Good luck!
- The 2nd Line Engineer will work at a fast-paced MSP in London.
- The 2nd Line Engineer will earn up to £40,000 per annum.
- The 2nd Line Engineer will be part of a strong work/life balance culture.
- The 2nd Line Engineer will deal with customer issues, from ticket to resolution.
- The 2nd Line Engineer will handle some VIP and demanding stakeholders.
- The 2nd Line Engineer will have high EQ and stakeholder management skills.
- The 2nd Line Engineer will have the confidence to challenge and push back where necessary.
- The 2nd Line Engineer will contribute to the system knowledge repository.
- The 2nd Line Engineer will refer sensitive or highly complex issues to the Escalation team.
- The 2nd Line Engineer will have 3+ years’ technical support / IT experience.
- The 2nd Line Engineer will have strong Windows and Mac knowledge.
- The 2nd Line Engineer will be familiar with administration e.g. Office365, JAMF, Endpoint Manager.
- The 2nd Line Engineer will have good networking skills e.g. VPN, DNS, DHCP, LAN, WAN, WiFi.
- The 2nd Line Engineer will have a logical approach to resolving functional and technical issues, e.g. ITIL.
- The 2nd Line Engineer will possess the ability to talk to people of different seniority levels.
- The 2nd Line Engineer will be comfortable flying solo or playing in a team.
Still with us? Great. Then please send us a CV and covering letter convincing us that you actually enjoyed reading this ad. We look forward to hearing from you.
Mongoose Gray | Dealing with dummies. 2nd Line Technical Support Engineer. employer: Mongoose Gray
Contact Detail:
Mongoose Gray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mongoose Gray | Dealing with dummies. 2nd Line Technical Support Engineer.
✨Tip Number 1
Make sure to showcase your experience with Windows and Mac systems during the interview. Be ready to discuss specific scenarios where you successfully resolved technical issues, as this will demonstrate your hands-on expertise.
✨Tip Number 2
Highlight your stakeholder management skills by preparing examples of how you've effectively communicated with different levels of seniority in previous roles. This will show that you can handle demanding stakeholders with ease.
✨Tip Number 3
Familiarize yourself with ITIL principles and be prepared to discuss how you've applied them in your past work. This knowledge will be crucial in demonstrating your logical approach to resolving functional and technical issues.
✨Tip Number 4
Since the role involves contributing to a system knowledge repository, think about how you've documented processes or solutions in the past. Be ready to share your thoughts on the importance of knowledge sharing within a team.
We think you need these skills to ace Mongoose Gray | Dealing with dummies. 2nd Line Technical Support Engineer.
Some tips for your application 🫡
Read the Job Description Carefully: Make sure to thoroughly read the job description. Pay attention to the specific skills and experiences required, as well as the company culture mentioned. This will help you tailor your application effectively.
Craft a Unique Cover Letter: In your cover letter, express your enthusiasm for the role and mention how you enjoyed reading the ad. Highlight your relevant experience in technical support and your ability to handle customer issues, especially with VIP stakeholders.
Showcase Your Technical Skills: In your CV, clearly outline your technical skills, particularly your experience with Windows, Mac, Office365, and networking. Use specific examples to demonstrate your problem-solving abilities and familiarity with ITIL practices.
Demonstrate Your Soft Skills: Since the role requires high emotional intelligence and stakeholder management skills, include examples in your application that showcase your ability to communicate effectively with different seniority levels and manage demanding situations.
How to prepare for a job interview at Mongoose Gray
✨Show Your Technical Skills
Be prepared to discuss your technical experience in detail, especially with Windows and Mac systems. Highlight specific scenarios where you've successfully resolved issues, as this will demonstrate your hands-on expertise.
✨Demonstrate Your EQ
Since the role requires high emotional intelligence, think of examples where you've effectively managed stakeholder relationships or handled difficult customer interactions. This will showcase your ability to communicate and empathize with users.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare to walk through your thought process when dealing with complex technical issues, and how you would approach escalating problems to the right teams.
✨Engage with the Job Ad
The job ad mentions a quest for the more analeptic version. Show your enthusiasm by referencing this during the interview. It demonstrates your attention to detail and willingness to engage with the company culture.
