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- Tasks: Coordinate rail replacements and assist during disruptions, ensuring smooth travel for customers.
- Company: Join Transport UK London Bus, a key player in London's transport network with a commitment to diversity.
- Benefits: Enjoy ultimate flexibility in your work schedule, competitive pay, and access to employee support programmes.
- Why this job: Be part of a dynamic team that values customer experience and offers comprehensive training.
- Qualifications: Attention to detail, strong decision-making skills, and flexibility to work varied hours are essential.
- Other info: Opportunity to travel across the region and gain valuable experience in a safety-critical role.
The core role will be working as a Rail Replacement Coordinator across East Midlands network, during times of disruption and pre-planned work. We also have some requirement to assist our special events teams.
Key Responsibilities
- Be customer focused in everything you do, providing a fantastic experience for people travelling with us.
- Ensure customers are kept informed throughout their journey, even when things may not be running smoothly.
- Some duties may be of a safety critical nature and will require a safety critical medical.
- Manage different situations during times of disruption, ensuring buses and trains run on time.
- Make announcements and carry out appropriate safety duties.
- Assist with customer service and revenue.
- Receive classroom and depot based training to ensure you have all the knowledge and skills needed to help ensure our services run smoothly and safely.
Skills, Knowledge and Expertise
- Great attention to detail.
- Strong decision-making skills.
- A systematic approach to working.
- Available to work flexibly and at short notice.
Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements.
Benefits
- Ultimate flexibility – pick and choose when you work, where you work.
- Fully trained to each component of the role you will be undertaking.
- Where the work is safety critical, some tests will need to be taken and passed for you to proceed in the role.
- Ability to travel to different parts of the region/country depending on operational need.
- Competitive salary, £13.78 per hour, and a range of other benefits.
- Access to our employee assistance programme.
Transport UK London Bus operates bus services across London on behalf of TFL, plus rail replacement and event services across the UK. We operate approximately 11 percent of the capital's world famous red bus network, running around 950 vehicles and employing around 2,900 employees across six busy depots in Central, South and West London. We run a number of routes, carrying over 150 million passengers a year on TfL’s contracted bus network.
Transport UK London Bus is working hard to make sure our workforce is a true representation of society, and we fully support diversity, inclusion and equity. This means we take a zero-tolerance approach to all forms of discrimination and harassment. We encourage suitably qualified applicants from under-represented groups to apply. A copy of our Diversity, Inclusion and Equality Policy is available on request.
Rail Replacement Coordinator - East Midlands employer: Transport UK London Bus
Contact Detail:
Transport UK London Bus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator - East Midlands
✨Tip Number 1
Familiarise yourself with the East Midlands rail network and its key routes. Understanding the geography and major stations will help you make informed decisions during disruptions and improve your customer service skills.
✨Tip Number 2
Brush up on your communication skills, especially in high-pressure situations. Being able to convey information clearly and calmly to customers is crucial, so consider practising announcements or role-playing scenarios with friends.
✨Tip Number 3
Be prepared for flexibility in your schedule. Since the role requires working at short notice, having a plan for your availability can demonstrate your commitment and readiness to adapt to the needs of the service.
✨Tip Number 4
Network with current employees or join relevant online forums to gain insights into the role and company culture. This can provide you with valuable information that may help you stand out during the selection process.
We think you need these skills to ace Rail Replacement Coordinator - East Midlands
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Rail Replacement Coordinator. Familiarise yourself with the key duties such as customer service, safety critical tasks, and managing disruptions.
Tailor Your CV: Highlight relevant experience in customer service, decision-making, and any previous roles that required attention to detail. Make sure your CV reflects your ability to work flexibly and under pressure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the company's values, especially regarding customer focus and safety. Mention your availability to work flexible hours.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at Transport UK London Bus
✨Show Your Customer Focus
As a Rail Replacement Coordinator, customer service is key. Be prepared to discuss how you've handled difficult situations in the past and how you kept customers informed during disruptions. Highlight any experience you have in customer-facing roles.
✨Demonstrate Decision-Making Skills
The role requires strong decision-making abilities, especially during times of disruption. Think of examples where you've had to make quick decisions under pressure and be ready to share these during your interview.
✨Emphasise Flexibility
Since the job requires flexibility and availability at short notice, be honest about your schedule and willingness to adapt. Mention any previous experiences where you successfully managed changing work hours or unexpected demands.
✨Prepare for Safety Critical Questions
Given that some duties are safety critical, be ready to discuss your understanding of safety protocols and any relevant training you've had. If you have experience in safety-critical roles, make sure to highlight this.
