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For Companies At a Glance
- Tasks: Coordinate rail replacements and assist during disruptions, ensuring smooth travel for customers.
- Company: Join Transport UK London Bus, a key player in London's transport network with a commitment to diversity.
- Benefits: Enjoy ultimate flexibility in your work schedule, competitive pay, and access to employee support programmes.
- Why this job: Be part of a dynamic team that values customer experience and offers comprehensive training.
- Qualifications: Attention to detail, strong decision-making skills, and flexibility to work varied hours are essential.
- Other info: Opportunity to travel across the region and gain valuable experience in a safety-critical role.
The core role will be working as a Rail Replacement Coordinator across East Midlands network, during times of disruption and pre-planned work. We also have some requirement to assist our special events teams.
Key Responsibilities
- Be customer focused in everything you do, providing a fantastic experience for people travelling with us.
- Ensure customers are kept informed throughout their journey, even when things may not be running smoothly.
- Some duties may be of a safety critical nature and will require a safety critical medical.
- Manage different situations during times of disruption, ensuring buses and trains run on time.
- Make announcements, carry out appropriate safety duties, and assist with customer service and revenue.
- Receive classroom and depot based training to ensure you have all the knowledge and skills needed to help ensure our services run smoothly and safely.
Skills, Knowledge and Expertise
- Great attention to detail
- Strong decision-making skills
- A systematic approach to working
- Available to work flexibly and at short notice
Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements.
Benefits
- Ultimate flexibility – pick and choose when you work, where you work.
- You will be fully trained to each component of the role you will be undertaking.
- Where the work is safety critical, some tests will need to be taken and passed for you to proceed in the role.
- Travel – You will have the ability to travel to different parts of the region/country depending on operational need.
- Competitive salary, £13.78 per hour, and a range of other benefits.
- Access to our employee assistance programme.
Transport UK London Bus operates bus services across London on behalf of TFL, plus rail replacement and event services across the UK. We operate approximately 11 percent of the capital's world famous red bus network, running around 950 vehicles and employing around 2,900 employees across six busy depots in Central, South and West London. We run a number of routes, carrying over 150 million passengers a year on TfL’s contracted bus network.
Transport UK London Bus is working hard to make sure our workforce is a true representation of society, and we fully support diversity, inclusion and equity. This means we take a zero-tolerance approach to all forms of discrimination and harassment. We encourage suitably qualified applicants from under-represented groups to apply. A copy of our Diversity, Inclusion and Equality Policy is available on request.
Contact Detail:
Transport UK London Bus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator - East Midlands
✨Tip Number 1
Familiarise yourself with the East Midlands rail network and its key routes. Understanding the geography and major stations will help you make informed decisions during disruptions and improve your customer service skills.
✨Tip Number 2
Brush up on your communication skills, especially in high-pressure situations. Being able to convey information clearly and calmly to customers is crucial, so consider practising announcements or role-playing scenarios with friends.
✨Tip Number 3
Be prepared for flexibility in your schedule. Since the role requires working at short notice, having a plan for your availability can demonstrate your commitment and readiness to potential employers.
✨Tip Number 4
Research safety protocols related to rail operations. Understanding the safety-critical nature of the role will not only prepare you for the job but also show your dedication to maintaining a safe environment for both staff and customers.
We think you need these skills to ace Rail Replacement Coordinator - East Midlands
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Rail Replacement Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since the role is customer-focused, emphasise any previous experience in customer service. Provide specific examples of how you've handled challenging situations or ensured a positive experience for customers.
Demonstrate Flexibility: Mention your availability and willingness to work flexible hours, including early mornings and late nights. This shows that you are adaptable and ready to meet the demands of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Transport UK London Bus
✨Show Your Customer Focus
As a Rail Replacement Coordinator, customer service is key. Be prepared to discuss how you've handled difficult situations in the past and how you kept customers informed during disruptions. Highlight any experience you have in providing excellent customer service.
✨Demonstrate Decision-Making Skills
This role requires strong decision-making abilities, especially during times of disruption. Think of examples where you've had to make quick decisions under pressure and be ready to share these during your interview.
✨Emphasise Flexibility
The job demands flexibility in working hours and locations. Be honest about your availability and willingness to adapt to changing schedules. Mention any previous roles where you had to be flexible or work at short notice.
✨Prepare for Safety Critical Questions
Since some duties are safety critical, be ready to discuss your understanding of safety protocols and procedures. If you have any relevant training or certifications, make sure to mention them to show you're prepared for the responsibilities of the role.
