Staff Production Operations Engineer

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Join to apply for the Staff Production Operations Engineer role at Index Exchange

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At Index Exchange, we’re reinventing how digital advertising works—at scale. As a global advertising supply-side platform, we empower the world’s leading media owners and marketers to thrive in a programmatic, privacy-first ecosystem.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. Our proprietary tech is trusted by some of the world’s largest brands and media owners and plays a crucial role in keeping the internet open, accessible, and largely free.

We process more than 550 billion real-time auctions every day (in comparison, Google processes 8.5 billion searches per day) with ultra-low latency. Our platform is vertically integrated from servers to networks and runs primarily on our own metal and cloud infrastructure. This end-to-end infrastructure is designed to provide both stability and agility, enabling us to adapt quickly as the market evolves.

At the core of it all is our engineering-first culture. Our engineers tackle internet-scale problems across tight-knit, global teams. From moving petabytes of data and optimizing with AI to making real-time infrastructure decisions, Indexers have the agency and influence to shape the future of advertising. We move fast, build thoughtfully, and stay grounded in our core values.

About The Team

The global Production Operations group is integral to ensuring the operational stability and reliability of our worldwide 24×7 on-premises and cloud environments. As the first line of defense this team has ownership of operations engineering. Collaborating closely with IT, SRE, Network, and Data engineering teams, and key stakeholders across business, product, and software engineering teams. We play a crucial role in maintaining systems health, responding to incidents, and optimizing the performance, efficiency, and stability of complex global systems.

Here\’s What You\’ll Be Doing

The ideal engineer is someone who possesses a solid understanding of systems, network and hardware fundamentals and can quickly learn and get up to speed on the operations behind complex global systems.

Environment Stewardship

• Maintain oversight on internal metrics, including the health, security, and performance of on-premises & hybrid-cloud network and systems infrastructure environments.
• Execute timely and effective incident response, identifying and mitigating issues to minimize downtime.
• Respond to alerts within our established SLOs and assist in incident triage, ensuring that the right teams are engaged to address issues promptly.
• Participate in maintaining system backups, disaster recovery plans, and security protocols are in place and maintained.

Support, Collaboration, and Reporting

• Serve as a point-of-contact team for operational issues, providing both internal and external teams with technical support and ensuring the issue remains in custody until resolution.
• Collaborate with product and software engineering teams to relay operational insights and requirements.

Automation, Tooling & Research

• Continuously identify opportunities for optimization and present findings to technical leads and management.
• Research and implement improvements enhancing systems performance and scalability.
• Continuously research and embrace technological advancements and industry best practices to deliver exceptional service.
• Actively identify and mitigate risks and escalate them so the team can proactively address present or anticipated operational challenges.
• Develop, implement, and maintain automation frameworks streamlining operational processes, reducing time spent on manual tasks.
• Identify catalysts for future optimization including provisioning techniques, deployment optimization, ancillary services, pipelines, ansible playbooks, power usage, bandwidth etc.

Documentation and Knowledge Sharing

• Draft comprehensive documentation for system configurations, processes, and incident resolution procedures.
• Participate in knowledge sharing within the team and with support provided about the content and delivery, provide cross-training to other relevant departments.
• Create and maintain runbooks and technical documentation, in addition to being familiar with internal and external escalation pathways.

24x7x365

• Joining a globally distributed team that maintains coverage 24X7. As a member of this team and broader group, you may be required to occasionally work some weekends, holidays, and after hours to respond to high-urgency or emergency events outside of your local time-zone.

Here\’s What You Need

Technical Expertise

• In-depth understanding of the Linux operating environment: kernel tuning, network stack tuning, system observability & instrumentation, and security & access management.
• Solid understanding of layer 2-7 networking fundamentals and the relationship between servers & services, and the transit of their packets through network hardware.
• In-depth experience engineering and maintaining a private-cloud infrastructure: Bare-metal, vSphere, KVM, Kubernetes.
• Experience with tools like Ansible, Terraform, Docker, Kafka, Nexus
• Experiencing with observability platforms: InfluxDB, Prometheus, ELK, Jaeger, Grafana, Nagios, Zabbix
• Familiarity with Big Data tools: Hadoop, HDFS, Spark, HBase
• Ability to write code in Go, Python, Bash, or Perl for automation.

Work Experience

• 5-7+ years of proven experience in previous roles or one of the following roles:

• DevOps
• Linux System Administration
• Site Reliability Engineering

Soft Skills

• Communication: Clear and effective communication within and across teams. While we place a huge premium on technical skill, we value just as much your ability to work with other people.
• Curiosity: things can (and will) break for different reasons; your curiosity will help drive you to identify and fix the things that go wrong
• Alertness: we can never predict when things will go wrong so it is your job to be vigilant and prepared to respond when they do; you must be ready to reach out, ask questions and sound the alarm when necessary
• Analytical Thinking: Monitor and analyze activity, collaborate with other departments to maintain technical defense.
• Reliability: Prioritize the reliability of our systems, ensuring our exchange customers can trust in our services 24×7. Adhere to operational procedures, best practices, and security protocols.
• Continuous Improvement: Embrace a culture of continuous learning and innovation, always seeking ways to enhance our operational efficiency.
• Customer-Centricity: Committed to providing the best possible experience for our customers, both internal and external.
• Accountability: Take ownership of our responsibilities and hold ourselves accountable for the quality of our work.

Why You’ll Love Working Here

• Comprehensive health, dental, and vision plans for you and your dependents
• Paid time off, health days, and personal obligation days plus flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave available to birthing, non-birthing, and adoptive parents
• Annual well-being allowance plus fitness discounts and group wellness activities
• Commuter benefits and discounts, where available
• Employee assistance program
• Mental health first aid program that provides an in-the-moment point of contact and reassurance
• One day of volunteer time off per year and a donation-matching program
• Bi-weekly town halls and regular community-led team events
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility For Applicants With Disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index Everywhere, Index Anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Technology, Information and Internet

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