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- Tasks: Lead and coach a dynamic team to achieve performance targets and foster engagement.
- Company: Join a vibrant company focused on customer satisfaction and team development.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and a supportive work environment.
- Why this job: Be part of a culture that values recognition, growth, and teamwork.
- Qualifications: No specific qualifications required; just bring your passion for leadership and coaching.
- Other info: Work Monday to Friday with occasional Sundays; perfect for balancing studies and work.
The predicted salary is between 18900 - 31500 £ per year.
£31,500 Basic Salary + £3k Bonus paid Quarterly
Monday - Friday 8am-5pm + 1 in every 3 Sundays
Main Duties & Responsibilities include:
- Provide full induction & ongoing coaching & training to all team members
- Conduct 6 monthly & annual appraisal reviews on performance & behaviours
- Complete fortnightly / monthly (as agreed with line manager) 121s on performance aligned with quarterly KPIs, objectives & targets
- Have a development plan in place and live for each team member
- Issue weekly reports as league tables on individual performance, working with the CE Exec on reporting
- Ensure focus on targets and where appropriate deliver specific focus & RARA days or weeks to support engagement and competition
- Incorporate regular call listening and coaching sessions into the working day
- Utilise resource available in most productive & efficient way to deliver the required business objectives
- Manage rota to ensure that peak times & days are sufficiently covered
- Manage rota for Bank Holidays & subsequent TOIL to reduce impact across peak times & days
- Manage annual leave to ensure sufficient resource at peak times & days
- Conduct investigations & disciplinaries where appropriate & with support from HR
- Work to reduce absence through sickness, conduct all RTW meetings and escalate for investigation / disciplinary as per policy / Bradford factor
- Work with the team to create a happy, safe, busy & productive environment where individuals feel recognised and rewarded for their performance
- Minimise vacancy time, always be recruiting
Customer Engagement Supervisor employer: Uniting People
Contact Detail:
Uniting People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Supervisor
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the Customer Engagement Supervisor role. Understanding these metrics will help you demonstrate your ability to meet and exceed targets during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached and developed team members in previous roles. This will highlight your capability to manage and motivate a team effectively.
✨Tip Number 3
Research common challenges faced in customer engagement and think about how you would address them. Being able to discuss potential solutions will set you apart as a proactive candidate.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This information can be invaluable in tailoring your approach during the interview process.
We think you need these skills to ace Customer Engagement Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer engagement and team management. Use specific examples that demonstrate your ability to coach, train, and manage performance effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer engagement and leadership. Mention how your skills align with the responsibilities listed in the job description, such as conducting appraisals and managing team performance.
Showcase Your Leadership Skills: Provide examples of past experiences where you successfully led a team or improved performance metrics. This could include specific projects or initiatives that resulted in positive outcomes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Uniting People
✨Showcase Your Leadership Skills
As a Customer Engagement Supervisor, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and developed team members in the past.
✨Understand Performance Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to customer engagement. Be ready to explain how you would use these metrics to drive team performance and engagement.
✨Demonstrate Problem-Solving Abilities
The role involves conducting investigations and managing disciplinary actions. Prepare to discuss a time when you faced a challenging situation and how you resolved it effectively while maintaining team morale.
✨Emphasise Team Culture
Creating a happy and productive environment is crucial. Share your ideas on how to foster a positive team culture and keep team members motivated and engaged, especially during peak times.
