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- Tasks: Be the friendly voice for students, guiding them through their customer journey.
- Company: Join a supportive team dedicated to enhancing student experiences.
- Benefits: Earn £13 p/h with flexible hours and opportunities for growth.
- Why this job: Make a real impact while developing your communication and organisational skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Must have own transport; role transitions to Clearing team in August.
We are recruiting experienced Customer Service Advisors to be the first point of contact for Students, communicating through a variety of channels with the intention of supporting customers through their entirety of their customer journey. This role is working 10:00am till 14:00pm, starting from 1st July working at our location in Ryton-on-Dunsmore. Due to the location of the role, you must have your own transport. This role will then lead to helping with the Clearing team on Main Campus from the 4th of August working hours between 08:30am - 18:00pm.
As a Customer Service Advisor, your main responsibilities will be:
- Offering a welcoming and reassuring voice across all communications channels, for all inbound and outbound queries
- Ensure all interactions with customers are considered, timely and accurate and of the highest quality across all platforms
- Ensure all information held is accurate and up to date by undertaking administrative tasks related to the role
- Engage effectively, tailoring your response and approach via telephone, face to face, live chat, e-mail, instant messaging and other channels
- Take ownership for any enquiry or issue from the time it is raised to resolution with the customer, understand when to arrange specialist intervention or consult expert advice, ensuring the customer is informed and engaged throughout
Skills and experience required:
- Customer service experience
- Excellent verbal and written communication skills
- Team player
- Professional
- Administrative skills
- IT literate
- Attention to detail
- Excellent organisation skills
This role will be paying £13 p/h.
Customer Service Advisor employer: thefutureworks
Contact Detail:
thefutureworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the various communication channels we use, such as live chat and email. Practising how to engage effectively across these platforms will help you stand out during the interview.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. This will demonstrate your ability to take ownership of enquiries and resolve issues effectively.
✨Tip Number 3
Since this role requires excellent organisation skills, consider creating a mock schedule or plan for managing multiple customer queries. This will illustrate your proactive approach to time management during the interview.
✨Tip Number 4
Research our company values and mission. Being able to articulate how your personal values align with ours will show that you're not just looking for any job, but that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and relevant skills. Use specific examples that demonstrate your ability to communicate effectively and handle inquiries, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your previous experiences align with the responsibilities outlined in the job description, such as engaging with customers across various channels.
Highlight Relevant Skills: In your application, emphasise your verbal and written communication skills, attention to detail, and organisational abilities. These are crucial for ensuring high-quality interactions with customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at thefutureworks
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved issues or provided exceptional support, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Communication Skills
Since excellent verbal and written communication skills are crucial for this position, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so think about how you can convey empathy and professionalism in your responses.
✨Familiarise Yourself with the Company
Research StudySmarter and understand its mission, values, and the services it offers. This knowledge will help you tailor your answers and show genuine interest in the company during the interview.
✨Prepare for Administrative Questions
Given that administrative skills are part of the job, be ready to discuss your experience with organisation and attention to detail. You may be asked how you manage multiple tasks or ensure accuracy in your work, so have some examples ready.
