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For Companies At a Glance
- Tasks: Manage customer accounts and build long-term relationships in the healthcare sector.
- Company: Join a leading diagnostics and healthcare company during a period of growth.
- Benefits: Enjoy competitive pay, holidays, and ongoing professional development.
- Why this job: Be part of a dynamic team making a real impact in healthcare improvement.
- Qualifications: Degree level education or equivalent experience in customer account management required.
- Other info: Field-based role with travel across Sheffield and occasional visits to Burgess Hill.
The predicted salary is between 45000 - 63000 £ per year.
Location: Field-based across Sheffield area, with regular travel across assigned region + ad hoc visits to Burgess Hill
Hours: Full-time, 37.5 hours per week
Pay: £237.00 - £281.93 per day (PAYE) OR £314.00 - £373.00 per day (UMB)
Contract: 12 Month Contract (Inside IR35)
An excellent opportunity has arisen for a Customer Account Manager to join one of our longstanding clients, a recognised leader in the diagnostics and healthcare sector, during an exciting period of growth and innovation.
Benefits:
- Competitive, weekly pay + holidays
- Opportunity to work at the forefront of healthcare improvement
- Dynamic and collaborative cross-functional team culture
- Ongoing professional development and training
The Requirements:
- Educated to degree level or equivalent professional experience
- Background in customer account or contract management, preferably within the healthcare sector
- Proven ability to manage relationships across commercial and clinical stakeholder groups
- Strong project and time management skills, with an ability to lead multiple initiatives
- Confident data handling skills, including advanced Microsoft Excel
- Strategic thinker with a deep understanding of the UK healthcare landscape
- Excellent interpersonal and communication skills
- Ability to navigate complex situations with empathy and professionalism
The Role:
- Build and nurture long-term strategic relationships across a portfolio of healthcare customers
- Act as the main point of contact, overseeing service delivery and commercial performance across the full customer lifecycle
- Collaborate across internal teams (sales, marketing, technical, finance, and support) to ensure timely and impactful customer outcomes
- Co-develop tailored service plans to align with each customer's objectives and improve clinical and operational outcomes
- Use customer insights to influence service improvements and represent the voice of the customer internally
- Identify opportunities for added value through technology and process improvements
- Consult on best practices and contribute to evolving service excellence standards
- Ensure the customer receives consistent and exceptional service with every interaction
If you're keen to join an exceptional team focused on delivering meaningful outcomes across the healthcare sector, then please apply to this Customer Account Manager role below or call Chloe McCausland at Clearline Recruitment.
Customer Account Manager employer: Clearline Recruitment Ltd
Contact Detail:
Clearline Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the UK healthcare landscape. Understanding the key players, current trends, and challenges in the sector will help you engage more effectively during interviews and demonstrate your strategic thinking.
✨Tip Number 2
Prepare examples of how you've successfully managed customer relationships in the past. Be ready to discuss specific situations where you improved service delivery or resolved complex issues, as this will showcase your relevant experience.
✨Tip Number 3
Brush up on your data handling skills, especially in Microsoft Excel. Being able to analyse and present data effectively can set you apart, so consider practicing common functions and data visualisation techniques.
✨Tip Number 4
Network with professionals in the healthcare sector. Attend industry events or join relevant online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the role.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer account management, especially within the healthcare sector. Use specific examples to demonstrate your ability to manage relationships and lead initiatives.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the UK healthcare landscape and your strategic thinking skills. Mention how your background aligns with the role's requirements and express your enthusiasm for contributing to healthcare improvement.
Highlight Key Skills: Emphasise your project and time management skills, as well as your data handling abilities, particularly with Microsoft Excel. Provide examples of how you've successfully navigated complex situations with empathy and professionalism.
Showcase Interpersonal Skills: In your application, illustrate your excellent communication skills and your experience collaborating with cross-functional teams. Highlight any instances where you've influenced service improvements based on customer insights.
How to prepare for a job interview at Clearline Recruitment Ltd
✨Know Your Healthcare Landscape
Familiarise yourself with the UK healthcare sector, especially the latest trends and challenges. This knowledge will help you demonstrate your strategic thinking and understanding of the industry during the interview.
✨Showcase Relationship Management Skills
Prepare examples of how you've successfully managed relationships with various stakeholders in previous roles. Highlight your ability to navigate complex situations with empathy and professionalism, as this is crucial for a Customer Account Manager.
✨Demonstrate Data Handling Proficiency
Be ready to discuss your experience with data handling, particularly with Microsoft Excel. You might be asked to analyse data or present insights, so showcasing your confidence in this area will set you apart.
✨Prepare for Scenario-Based Questions
Anticipate questions that assess your project and time management skills. Think of specific scenarios where you led multiple initiatives and how you ensured successful outcomes, as this will illustrate your capability to handle the demands of the role.
