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For Companies At a Glance
- Tasks: Join a team to process orders and deliver top-notch customer service.
- Company: Work with a leading optical client known for quality lenses and frames.
- Benefits: Earn £12.31/hour, enjoy 33 days holiday, and access a company pension.
- Why this job: Be part of a supportive team where your development is valued and recognised.
- Qualifications: Customer-focused with strong PC skills; previous customer service experience preferred.
- Other info: Flexible hours, occasional Saturdays, and a quick application turnaround.
We are recruiting for an Order Processor to join our highly successful Optical client in the Thornbury Area. Are you looking for a potential permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you.
About the Client: Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has over 7,200 stores and 39,000 employees.
Job Role: To deliver excellent customer service whilst balancing customer demands.
Pay and Benefits:
- £12.31 per hour (working hours are 8am - 4pm or 10am - 6pm)
- Hours: Monday to Friday (Occasional Saturdays)
- Company Pension up to 5% matching
- Life insurance - 3.5 times your salary
- Work within a small team (8-9 people)
- Share Save Scheme
- Quarterly bonus
- 33 days holiday allowance (including bank holidays)
Responsibilities:
- Sort new orders into frame types and stock / RX
- Using glazing start 250 programs, accurately register new glazing orders, P&A's to glazing tray numbers.
- Contract review and assess all orders and returns for processing
- Ensure all Tess scanners are calibrated daily and maintained to good working order
- Using Tess scanners, scan new orders, return order frames and paperwork for order entry
- Monitoring of the department reports, monitoring P&A frame receipt, advising management of lab delays and issues adding call log information
- Order package frames from suppliers, logging details and monitoring receipt
- To process all manual credits using AS400 and Salesforce tool
- To confirm the fax or manual order via AS400
- To retrieve paperwork and interrogate ordering process
- To enter new orders on the ordering system
- To generally assist with administrative duties as directed by the CRM Management team
- To respond and action all expediter cases raised by CRM teams on Salesforce
- To liaise with members of the customer service team to prioritise jobs through the factory and to report on potential delays
- To work Saturdays as needed by the business to service business needs
Must have Qualifications/Experience:
- Customer focused
- Excellent PC and administration skills
- Good communication skills - confident
- Ability to work as part of a multi-disciplined team
- Previous experience of having worked in a customer services environment.
- Ability to work in a fast-paced environment
- Attention to detail
DESIRABLE:
- Previous knowledge of working alongside or in a manufacturing environment
- Understanding of optical principles
- Optical glazing experience preferred
Next steps: Apply with your CV or make a phone call & ask for Dan in the Nottingham office if you require any further information. When you've successfully completed this step you will receive a date to start with our client, usual turnaround time is a week.
If this position is not the one for you, we have more great roles on our jobs page, why not take a look here.
Contact Detail:
Thorn Baker Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processing Operative
✨Tip Number 1
Familiarise yourself with the optical industry and the specific products your potential employer offers. Understanding the basics of lenses and frames can give you an edge in interviews, showing your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience during any conversations or interviews. Be ready to share specific examples of how you've successfully handled customer queries or complaints, as this role heavily focuses on delivering excellent customer service.
✨Tip Number 3
Demonstrate your ability to work in a fast-paced environment by discussing previous roles where you managed multiple tasks efficiently. This will reassure the hiring team that you can handle the demands of the Order Processing Operative position.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out during the application process.
We think you need these skills to ace Order Processing Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. Emphasise any previous roles where you worked in a fast-paced environment or as part of a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as attention to detail and good communication skills.
Highlight Relevant Experience: In your application, focus on any experience you have in order processing or working with optical products. If you have knowledge of manufacturing environments or optical principles, be sure to include that.
Follow Up: After submitting your application, consider following up with a polite email or phone call to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Thorn Baker Industrial
✨Show Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to discuss your previous experiences in this area. Share specific examples of how you've handled customer inquiries or resolved issues effectively.
✨Demonstrate Attention to Detail
The job requires a keen eye for detail, especially when processing orders. During the interview, highlight instances where your attention to detail made a difference in your work, such as catching errors before they became problems.
✨Familiarise Yourself with Optical Principles
While not mandatory, having some knowledge of optical principles can set you apart from other candidates. Do a bit of research on basic optical concepts and be ready to discuss them if asked.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Order Processing team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
