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For Companies At a Glance
- Tasks: Provide tech support, troubleshoot issues, and assist with IT projects.
- Company: Join Ronald Fletcher Baker LLP, a dynamic law firm in Slough.
- Benefits: Enjoy flexible working, training opportunities, and a supportive team environment.
- Why this job: Be the go-to tech guru, making a real impact on staff productivity.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: This role offers a chance to grow your skills in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
The IT Technician will work closely with all staff to maintain and support all fee earners globally. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues.
Reporting to: Head of IT
Main Duties & Responsibilities
- Provide technical support: Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals).
- Troubleshoot software issues (Microsoft Office Suite, operating systems, common applications).
- Resolve network connectivity problems (Wi-Fi, DNS, LAN).
- Basic Entra administration (password and MFA resets).
- Assist with mobile device support (iOS and Android).
- Maintain and update IT documentation: Maintain and update internal knowledge bases, lists, and records.
- Assist with IT projects: Participate in IT projects as required (e.g., hardware upgrades, software deployments).
- Maintain a good record of working and spare hardware.
- General administrative support: ensure the office is appropriately organised, and provide general assistance. Keep lists and records up to date.
- Provide technical training: Offer technical training on our systems to new starters and other employees as necessary.
- Desktop support: Image, set up, and deploy new workstations, provide remote support to users. Ensure each department has a workflow that best suits their environment and staff.
- Attend courses and training opportunities as appropriate.
Flexibility
The firm places great importance on flexibility of approach and the need to cover for colleagues in your department and others as necessary.
Information Technology Technician employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to hardware and software that the company uses. This will not only help you in interviews but also show your proactive approach to understanding the role.
✨Tip Number 2
Network with current or former employees of Ronald Fletcher Baker LLP on platforms like LinkedIn. Engaging with them can provide insights into the company culture and specific expectations for the IT Technician role.
✨Tip Number 3
Prepare to discuss your experience with technical support scenarios during the interview. Have specific examples ready that demonstrate your problem-solving skills and ability to communicate effectively with non-technical staff.
✨Tip Number 4
Stay updated on the latest trends in IT support and tools. Showing that you are knowledgeable about new technologies and best practices can set you apart from other candidates.
We think you need these skills to ace Information Technology Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the IT Technician position. Tailor your application to highlight your relevant experience in providing technical support and troubleshooting.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, previous roles, and any relevant certifications. Emphasise your experience with hardware and software troubleshooting, as well as your ability to provide training and support.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to the team at Ronald Fletcher Baker LLP.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Technician role.
How to prepare for a job interview at JR United Kingdom
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description. Brush up on troubleshooting hardware and software issues, as well as network connectivity problems. Being able to demonstrate your knowledge during the interview will show that you're ready for the role.
✨Show Your Problem-Solving Skills
Prepare to discuss specific examples of how you've diagnosed and resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your analytical thinking and problem-solving abilities in action.
✨Emphasise Communication Skills
As an IT Technician, you'll be the first point of contact for employees needing support. Highlight your ability to communicate technical information clearly and effectively. Consider sharing experiences where you successfully trained others or helped non-technical staff understand complex issues.
✨Demonstrate Flexibility and Teamwork
The job requires a flexible approach and the ability to cover for colleagues. Be prepared to discuss times when you've worked collaboratively with others or adapted to changing circumstances. This will show that you're a team player who can thrive in a dynamic environment.
