Customer Service Representative

Role Overview

As a Customer Service Representative, you will be the day-to-day operational interface between our customers and the internal organization. This role focuses on managing customer enquiries, supporting order processes, and resolving complaints, ultimately driving customer satisfaction.

Key Responsibilities

• Customer Relationship Management: Build and maintain relationships with Account Managers and customers, offering support on orders, changes, complaints, and reporting.
• Enquiry & Complaint Handling: Respond to customer enquiries promptly, ensuring timely and satisfactory resolutions.
• Order Fulfilment: Collaborate with Supply Chain to manage order processing, prioritization, and delivery according to service level requirements.
• Service Reporting: Generate reports to support internal reviews and customer evaluations, offering insights and potential improvements.

Essential Requirements

• Experience: Proven experience in customer-facing roles, including order management, complaint resolution, and enquiry handling.
• Technical Skills: Familiarity with SAP and Excel for data management is preferred.
• Communication: Excellent verbal and written communication skills with the ability to work effectively across all levels.

Desirable Skills

• SAP knowledge or similar order management software experience.
• Proficiency in Excel for reporting and data insights.

Benefits

• Competitive salary with paid holidays
• Comprehensive CV advice and career support
• Exclusive online discounts on dining, shopping, and more
• Referral bonus of £300 for each successful candidate you refer
• Potential for career advancement and permanent roles

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