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- Tasks: Be the go-to person for IT support, solving user issues and managing service desk tickets.
- Company: Join YASA, a cutting-edge company revolutionising electric motors with innovative technology.
- Benefits: Enjoy a discretionary bonus, 28 days holiday, pension scheme, and private medical plan.
- Why this job: Gain hands-on experience in tech support while contributing to sustainable innovation in the EV sector.
- Qualifications: Basic IT skills, a positive attitude, and a willingness to learn are essential.
- Other info: Flexible working hours and out-of-hours support on a rota basis required.
The predicted salary is between 24000 - 36000 £ per year.
YASA is looking for an enthusiastic person to join our small team as an IT Service Desk Technician to be the first point of contact for users experiencing any IT problems, assisting with a wide range of hardware, software and network issues. You will diagnose and resolve problems, guide users through solutions and manage service desk tickets within defined service level agreements.
About YASA: YASA, a Mercedes Benz group company, is leading the way in EV Motor Revolution with our patented and unique Axial Flux Technology. Our motor is more powerful, lighter, and smaller than our competitors. Our spirit of innovation drives us to continually explore and test new technologies, a mindset that exists from early-stage R&D projects through to manufacturing optimisation.
What You'll Do:
- Provide 1st line technical support to end-users.
- Take ownership of all tickets submitted to our IT Service Desk system within SLA.
- Provide a positive end-user experience through excellent communication.
- Install, configure, and upgrade end user hardware and software applications.
- Respond to alerts from our automated monitoring systems to ensure issues don’t turn into bigger problems.
- Actively contribute to the IT continual service improvement ethos.
- Escalate Service Desk tickets to specialists when required.
- Document and maintain accurate records of all IT assets.
- Any other duties as required.
To succeed in this role, we believe you'll need:
- An open and positive character who is looking to learn new skills.
- Someone who is happy to take on new tasks but can ask for help when required.
- Experience of Microsoft Office, Windows and Active Directory.
- A basic understanding of networking concepts such as TCP/IP, DNS & DHCP.
- A basic understanding of virtualisation technologies and principles.
- An understanding of the importance of cybersecurity principles and their application.
- A willingness to work independently or collaborate effectively with other IT teams.
- A willingness to work flexibly, as workloads dictate, including out-of-hours when required.
- A curious approach consistently exploring opportunities to learn.
- To be delivery focused, seeking feedback on one’s own performance and outputs.
- A supportive attitude demonstrating patience and a willingness to help those around you.
- A flexible approach to work.
- An open mindset encouraging others to share their views and opinions.
Once established in post, you will be required to provide out-of-hours support on a rota basis. Our mission is to lead the design and delivery of the best electric motor technology available. We believe that diversity of thought, and experience is a key driver of innovation.
Benefits:
- Discretionary bonus
- 28 days’ holiday
- Pension scheme
- Private medical plan with Bupa
- 4 x death in service
- Company car scheme
Strictly no recruitment agencies / Closing date for application 16th June / Apply now for immediate consideration.
IT Service Desk Technician IT · Oxford, Bicester employer: YASA Limited.
Contact Detail:
YASA Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician IT · Oxford, Bicester
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office, Windows, and Active Directory. Having hands-on experience or even just a solid understanding of these tools will help you stand out during the interview.
✨Tip Number 2
Brush up on your knowledge of networking concepts like TCP/IP, DNS, and DHCP. Being able to discuss these topics confidently can demonstrate your technical competence and willingness to learn, which is crucial for this role.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully resolved IT issues in the past. This will not only highlight your experience but also your ability to provide a positive end-user experience.
✨Tip Number 4
Emphasise your collaborative spirit and willingness to learn during the interview. YASA values a supportive attitude and an open mindset, so be ready to share how you've worked effectively in teams and sought feedback in previous roles.
We think you need these skills to ace IT Service Desk Technician IT · Oxford, Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Service Desk Technician role. Emphasise your technical support experience, familiarity with Microsoft Office, Windows, and any networking knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your willingness to learn new skills and your positive attitude towards problem-solving, as these traits are essential for this role.
Highlight Relevant Skills: In your application, specifically mention your understanding of cybersecurity principles, basic networking concepts, and any experience with virtualisation technologies. This will demonstrate your readiness for the technical aspects of the job.
Showcase Your Soft Skills: Don't forget to highlight your communication skills and your ability to work both independently and collaboratively. The role requires excellent customer service, so providing examples of how you've successfully supported users in the past can strengthen your application.
How to prepare for a job interview at YASA Limited.
✨Show Your Enthusiasm
YASA is looking for someone with a positive character. Make sure to express your enthusiasm for the role and the company during the interview. Share why you’re excited about the opportunity to work in the EV sector and how you can contribute to their innovative spirit.
✨Demonstrate Technical Knowledge
Be prepared to discuss your experience with Microsoft Office, Windows, and Active Directory. Brush up on basic networking concepts like TCP/IP, DNS, and DHCP, as well as virtualisation technologies. Showing that you have a solid understanding of these areas will help you stand out.
✨Emphasise Problem-Solving Skills
As an IT Service Desk Technician, you'll be the first point of contact for users facing IT issues. Prepare examples of how you've successfully diagnosed and resolved problems in the past. Highlight your ability to guide users through solutions and manage service desk tickets effectively.
✨Exhibit a Willingness to Learn
YASA values a curious approach and a desire to learn new skills. During the interview, share instances where you've taken the initiative to learn something new or sought feedback on your performance. This will demonstrate your commitment to personal and professional growth.
