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- Tasks: Join us as a Logistics & Customer Operations Executive, managing orders and ensuring customer satisfaction.
- Company: Window Fleur is the UK's first ready-planted window box subscription brand, passionate about creativity and nature.
- Benefits: Enjoy flexible working, a friendly team, and the chance to work with seasonal plants.
- Why this job: Be the heartbeat of our operations in a fast-growing brand that values creativity and joy.
- Qualifications: 2+ years in a fast-paced D2C brand, Shopify experience, and excellent organisation skills required.
- Other info: Send a short video application to showcase your personality and why you'd be a great fit!
The predicted salary is between 24000 - 36000 £ per year.
We’re Window Fleur – the UK’s first ready-planted window box subscription brand and we’re looking for an ultra-organised, proactive and positive team member to join our growing team as our new Logistics & Customer Operations Executive. In this varied and hands-on role, you’ll be the heartbeat of our back-end operations – keeping orders flowing smoothly, stock in check and customers happy. You’ll work closely with our founders and wider freelance team, and play a key part in helping Window Fleur as we grow.
Role responsibilities include:
- Working with our Delivery & CS team managed deliveries
- PO and stock management website and warehouse, updating records, liaising with suppliers
- Overseeing order fulfilment and seasonal box swaps
- Handling some day-to-day customer service enquiries
- Analysing sales and ops data to inform decisions
- Supporting inventory planning and forecasting
You must have:
- 2+ years working in a fast-paced D2C brand
- Shopify experience
- Comfort using Google Sheets / Excel to organise and analyse data
- A full driving licence
- A proactive, solutions-focused mindset: we love a problem-solver!
- Experience working independently in a small team
- Excellent organisation and communication skills
Nice to have:
- Experience with CRM platforms (e.g. Klaviyo, Hubspot, etc.)
- Familiarity with inventory planning and margin tracking
- Experience creating or refining systems and processes
- Basic knowledge of VAT and invoicing
Other perks:
- Dog very welcome
- Lots of free seasonal plants
- Flexible working environment with a small, friendly team
- Be part of a fast-growing brand rooted in creativity, nature and joy
To apply, please send a short 2-5 mins video of yourself, telling us a little bit about you and why you’d be good for the role and CV to hi@windowfleur.com. Subject Line: Logistics & Customer Operations Executive Application. We’ll be looking to extend the contract for the right candidate. Let us know if you have questions – we can’t wait to meet you!
Application closes 20.06.25
Logistics & Customer Operations Executive employer: Window Fleur
Contact Detail:
Window Fleur Recruiting Team
hi@windowfleur.com
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics & Customer Operations Executive
✨Tip Number 1
Familiarise yourself with the logistics and customer operations landscape, especially in D2C brands. Understanding the nuances of this sector will help you speak confidently about your experience and how it aligns with Window Fleur's needs.
✨Tip Number 2
Showcase your problem-solving skills during any interactions. Since they value a proactive mindset, think of specific examples where you've successfully tackled challenges in previous roles, particularly in logistics or customer service.
✨Tip Number 3
If you have experience with Shopify or similar platforms, be ready to discuss how you've used them to manage orders and inventory. This will demonstrate your technical proficiency and readiness to hit the ground running.
✨Tip Number 4
Prepare to talk about your organisational skills and how you've implemented systems or processes in past roles. This is crucial for the role, so having concrete examples will make you stand out as a candidate.
We think you need these skills to ace Logistics & Customer Operations Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements. Highlight your relevant experience in logistics, customer operations, and any specific tools mentioned, like Shopify or Google Sheets.
Craft Your Video: Since a video introduction is required, plan what you want to say. Keep it concise (2-5 minutes), focus on your relevant skills, and express your enthusiasm for the role and the company. Make sure to speak clearly and maintain a positive tone.
Tailor Your CV: Update your CV to reflect your experience in D2C brands and any relevant skills that match the job description. Emphasise your organisational skills, problem-solving abilities, and any experience with CRM platforms or inventory management.
Follow Application Instructions: Ensure you send your application to the correct email address with the specified subject line. Double-check that your video and CV are attached before hitting send. This attention to detail shows your commitment and professionalism.
How to prepare for a job interview at Window Fleur
✨Show Your Organisational Skills
As a Logistics & Customer Operations Executive, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past, especially in fast-paced environments.
✨Demonstrate Problem-Solving Abilities
Window Fleur values a proactive mindset. Be ready to discuss specific challenges you've faced in previous roles and how you approached solving them. Highlight your solutions-focused attitude.
✨Familiarise Yourself with Their Systems
Since experience with Shopify and Google Sheets/Excel is essential, brush up on these tools before the interview. You might be asked about your proficiency, so be prepared to discuss how you've used them effectively.
✨Prepare for Customer Service Scenarios
Given that you'll handle customer service enquiries, think of examples where you've provided excellent customer service. Be ready to explain how you would approach common customer issues in this role.
