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- Tasks: Manage the Destination team and enhance guest experiences through shore excursions.
- Company: Join Fred. Olsen Cruise Lines, a family-run company known for quality and personal touch.
- Benefits: Enjoy a competitive salary and a 3:1 work rotation with travel opportunities.
- Why this job: Be part of a unique cruising experience that values quality over quantity and treats guests like family.
- Qualifications: 2 years managerial experience, sales skills, and a passion for travel are essential.
- Other info: Candidates must be fully vaccinated or willing to be vaccinated against COVID-19.
The predicted salary is between 36000 - 60000 £ per year.
Position not right for you? Share it with someone you know. In recent years, we have seen a new era emerging in cruising. There is a trend for everything to get bigger and busier, and for a cruise to be seen as an alternative to a large luxury resort, with a limitless flurry of activity. But this is not for us. We believe there is another way to cruise. A way that is based on five generations of seafaring. Where cabins are called cabins and ships look like ships. Where the journey is as important as the destination. In our world, smaller is better, and we believe in keeping the experience on board uncrowded, warm and civilised – treating passengers as guests, like the family run business we are. It would be easy to follow the trends and go with the crowds. But we never will. Fred. Olsen Cruise Lines is a family run company, well known for our quality cruises and the ‘personal’ touch we offer our guests. The Destination Manager works within a busy tours office and has overall responsibility for the smooth running of shore excursions, managing the team responsible for on-board sales with the goal of maximising the destination experience for guests. Daily duties include: Day to day management of the Destination team; Liaising with all relevant onboard departments regarding tours operations; Liaising with guests, monitoring, understanding and communicating all feedback effectively to the relevant parties involved, finding resolutions where possible; Planning of promotional events; Liaising with tour providers and with the Destination Experience team shoreside to evaluate and improve the product; Monitoring and achieving financial targets; Training, development and evaluation of Destination team members. We are looking for individuals that possess the following essential skills and qualities: Persuasive yet friendly sales technique gained through experience within a sales role; At least 2 years Managerial Experience working within busy departments; Ship-board experience, ideally served on a cruise ship; Ambitious, hardworking and results driven work ethic, with a focus on excellent customer service; Enthusiastic about travel and keen to learn with a good knowledge of geography; Commercial awareness and used to working towards challenging objectives and to deadlines; Engaging public speaking manner when presenting to large groups; Travel and Tourism qualifications preferable; STCW Basic Safety Training is required. In return, you will receive a competitive salary and a 3:1 work rotation of three months on board followed by one month of leave. This is an exciting opportunity to work on board our cruise ships, travelling to worldwide destinations whilst enhancing our guests\’ holiday experience. This is your chance to give our guests the experience of a lifetime! We will shortlist candidates that are either fully vaccinated or willing to be vaccinated against COVID19. **We do not charge candidates any referral fee** **Direct applicants only please. Any candidates submitted by recruitment agencies will be treated as direct applicants** #J-18808-Ljbffr
Destination Manager employer: Fred. Olsen Cruise Lines
Contact Detail:
Fred. Olsen Cruise Lines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Destination Manager
✨Tip Number 1
Familiarise yourself with the unique selling points of Fred. Olsen Cruise Lines. Understanding their philosophy of smaller, more personal cruising will help you align your answers during interviews and demonstrate your enthusiasm for their approach.
✨Tip Number 2
Network with current or former employees of Fred. Olsen Cruise Lines. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Brush up on your public speaking skills. As a Destination Manager, you'll need to present to large groups, so practice engaging presentations that showcase your knowledge of travel and geography, making sure to highlight your passion for customer service.
✨Tip Number 4
Stay updated on the latest trends in the cruise industry, especially those related to shore excursions and guest experiences. This knowledge will not only impress during interviews but also show your commitment to enhancing the destination experience for guests.
We think you need these skills to ace Destination Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in managerial roles and sales. Emphasise any ship-board experience and your ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for travel and customer service. Mention specific experiences that demonstrate your persuasive sales techniques and how you’ve successfully managed teams in busy environments.
Showcase Your Knowledge: In your application, include examples of your geographical knowledge and any travel and tourism qualifications. This will show your enthusiasm for the role and your understanding of the industry.
Highlight Problem-Solving Skills: Discuss instances where you've effectively resolved guest feedback or operational issues. This is crucial for the Destination Manager role, as it involves liaising with guests and ensuring their experience is top-notch.
How to prepare for a job interview at Fred. Olsen Cruise Lines
✨Show Your Passion for Travel
As a Destination Manager, it's crucial to convey your enthusiasm for travel and exploration. Share personal experiences that highlight your love for discovering new places and cultures, as this will resonate with the company's values.
✨Demonstrate Leadership Skills
With managerial experience being essential, prepare examples of how you've successfully led teams in busy environments. Discuss specific challenges you faced and how you motivated your team to achieve their goals.
✨Understand the Company’s Philosophy
Familiarise yourself with Fred. Olsen Cruise Lines' unique approach to cruising. Be ready to discuss how you align with their belief in providing a personal touch and a more intimate cruising experience, as this will show your commitment to their mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest feedback and operational challenges. Think of scenarios where you've had to find resolutions quickly and effectively, and be prepared to share these during the interview.
