Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Hire & Sales Coordinator, managing customer relationships and hire desk administration.
- Company: GAP Group is a leading equipment hire company with 10 divisions across the UK.
- Benefits: Enjoy competitive salary, up to 25 days leave, profit share, and wellness perks.
- Why this job: This role offers growth opportunities in a fast-paced environment with a supportive team culture.
- Qualifications: Experience in high-volume hire desk roles and excellent customer service skills are essential.
- Other info: We promote from within and provide training to help you succeed.
The predicted salary is between 28800 - 43200 £ per year.
Please ensure you complete an application directly via the GAP Group Website. Our team is the best in the industry - is it time for you to join us?
The Role: Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing approx. 40-50 incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
About GAP Group: GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Hire & Sales Coordinator - Birmingham employer: GAP Group Ltd
Contact Detail:
GAP Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Coordinator - Birmingham
✨Tip Number 1
Familiarise yourself with the plant and tool hire industry. Understanding the types of equipment GAP Group offers, such as diggers and dumpers, will help you speak confidently about their services during any interviews.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves building strong relationships with customers, think of examples from your past experiences where you successfully resolved issues or enhanced customer satisfaction.
✨Tip Number 3
Prepare to discuss your organisational skills. Given that you'll be managing a high volume of hires daily, be ready to share how you prioritise tasks and manage time effectively in a fast-paced environment.
✨Tip Number 4
Show your enthusiasm for learning. If you lack direct experience in plant and tool hire, express your eagerness to learn and adapt, highlighting any relevant skills or experiences that demonstrate your ability to pick up new concepts quickly.
We think you need these skills to ace Hire & Sales Coordinator - Birmingham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hire & Sales Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in high-volume hire desk roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to drive sales.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your passion for customer service and your willingness to learn about the plant and tool hire industry, even if you lack direct experience.
Follow Application Instructions: Make sure to apply directly via the GAP Group website as instructed. Upload your CV and complete the short application form accurately, ensuring all information is correct before submission.
How to prepare for a job interview at GAP Group Ltd
✨Showcase Your Customer Service Skills
As a Hire & Sales Coordinator, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you've successfully resolved issues or built relationships. Highlight specific examples that demonstrate your ability to enhance customer satisfaction.
✨Demonstrate Organisational Skills
This role involves managing a high volume of hires daily. During the interview, emphasise your organisational skills and attention to detail. You might want to share strategies you use to stay organised and manage multiple tasks effectively, especially in a fast-paced environment.
✨Familiarise Yourself with the Industry
While a background in plant and tool hire is beneficial, showing a genuine interest in the industry can set you apart. Research GAP Group and its services, and be ready to discuss how you can contribute to their success. This shows initiative and enthusiasm for the role.
✨Prepare for Teamwork Questions
Being a strong team player is crucial for this position. Prepare to discuss your experiences working in teams, how you handle conflicts, and how you support your colleagues. Providing examples of successful collaborations will demonstrate your ability to work well within the depot team.
