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- Tasks: Assist clients with banking needs and provide exceptional service in a fast-paced environment.
- Company: Join CIBC, a relationship-oriented bank focused on empowering clients and employees alike.
- Benefits: Enjoy competitive pay, wellbeing support, and flexible work options to thrive.
- Why this job: Make a meaningful impact while building relationships and growing your skills in finance.
- Qualifications: No specific experience required; just bring your passion for helping people and a willingness to learn.
- Other info: Work part-time with flexible hours, including evenings and weekends, at various locations.
– **Client engagement -** Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals**.**- **Leveraging technolog****y -** Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.* **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile, because it\’s the right thing to do.* **You\’re goal oriented.** You\’re motivated by accomplishing your goals and delivering your best to make a difference.* **You\’re passionate about people.** You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.* **You love to learn.** You\’re passionate about growing your knowledge. You have a strong sense of curiosity.* **You engage with your heart and mind.** You care about people and respect different perspectives. You listen to and learn from the experiences of others.* **Values matter to you**. You bring your real self to work and you live our values – trust, teamwork, and accountability.* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program\\*, defined benefit pension plan\\*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.* CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com* CIBC is committed to clarity in our hiring process. All roles posted are opportunities we\’re actively recruiting for, unless stated otherwise.* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities – a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
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Client Service Representative employer: Canadian Imperial Bank of Commerce
Contact Detail:
Canadian Imperial Bank of Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Representative
✨Tip Number 1
Familiarise yourself with CIBC's values and mission. Understanding their commitment to client service and teamwork will help you align your responses during interviews, showcasing how you embody these principles.
✨Tip Number 2
Brush up on your knowledge of financial products and services. Being able to discuss these confidently will demonstrate your readiness to assist clients effectively and show that you're proactive about learning.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've successfully resolved client issues or improved customer satisfaction. This will highlight your problem-solving skills and client engagement abilities.
✨Tip Number 4
Showcase your flexibility and willingness to work in various banking centres. Mentioning your adaptability during the interview can set you apart, as CIBC values team members who can meet diverse client needs across locations.
We think you need these skills to ace Client Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Service Representative at CIBC. Highlight your relevant experience in client engagement and problem-solving in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your customer service skills, digital literacy, and any experience with financial products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping clients and your ability to connect with diverse individuals. Use specific examples from your past experiences to demonstrate how you embody the values of trust, teamwork, and accountability.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Canadian Imperial Bank of Commerce
✨Understand the Client-Centric Approach
Familiarise yourself with CIBC's commitment to client engagement. Be prepared to discuss how you would prioritise client needs and create meaningful interactions, showcasing your understanding of their financial goals.
✨Demonstrate Problem-Solving Skills
Think of examples where you've successfully resolved client issues in the past. Highlight your ability to listen, empathise, and take ownership of problems, as this is crucial for a Client Service Representative.
✨Showcase Your Tech Savviness
As technology plays a significant role in banking, be ready to talk about your experience with digital tools and applications. Discuss how you can help clients navigate mobile banking solutions effectively.
✨Emphasise Your Values
CIBC values trust, teamwork, and accountability. Prepare to share how these values resonate with you and provide examples of how you've embodied them in your previous roles or experiences.
