Operations Training Advisor

Purpose of the role: We are seeking an experienced and dynamic Operations Training Advisor to join our team. This role is responsible for developing and maintaining knowledge and skills amongst all operational staff across ii. They will design and deliver key operations training inclusive of; intake of new starters, as well as existing operational staff, project change deliver, and career pathway associated learning; ensuring a blended learning approach is maximised with a focus on continuous improvement of content. They will also work with key operational staff to support existing training interventions and monitor their effectiveness. You will work collaboratively to design, implement and deliver both short- and long-term training and develop solutions which are innovative and creative. You will ensure all training interventions have clear measures of success and ROI identified and are embedded across the operation. The role will be work collaboratively with our wider Training team, to design and deliver effective training to build capability across Customer Services and Operations, focusing on knowledge, skills, and behaviours, driving exceptional customer experience; through innovative and creative learning solutions to meet both long and short-term needs. Requirements Key Responsibilities: * Lead the design and delivery of impactful learning initiatives. * Develop engaging learning experiences, including inductions, workshops, coaching engagements, and peer learning opportunities. * Collaborate with subject matter experts to create relevant content and materials that align with our learning capability strategy. * Build strong relationships with key stakeholders. Collaborate with them to ensure alignment of leadership development, coaching, and team coaching initiatives with business goals. * Implement a robust evaluation framework to assess the effectiveness and impact of leadership development, coaching, and team coaching programmes. * Analyse data, collect participant feedback, and generate insights to drive continuous improvement. * Stay abreast of industry trends, best practices, and emerging technologies in leadership development, Learning and development and E-Learning. * Bring innovative and creative approaches to enhance our learning interventions and adapt to the evolving needs of our organisation. * Support the development of a high-performing team of learning and development professionals. Provide coaching, guidance, and support to team members, fostering their professional growth and creating an environment of collaboration and innovation. * Design and deliver operational strategic training in line with business needs to meet required objectives using innovative and dynamic methods of delivery ensuring speed to competence is maximised * Design, develop, deliver, maintain and evaluate high quality learning solutions & training interventions in line with business priorities, ensuring cost effective methodology to suit the Customer Services & Operations functions. Skills & Experience Required: * Strong experience of learning needs analysis, design, delivery and evaluation in a fast-paced customer services operation * Proven track record of working with senior stakeholders to drive the L&D agenda to support organisational goals * Excellent communication skills, with the ability to communicate and influence at all levels throughout the organisation using engaging and effective methods * Experience of designing and delivering product/service/behavioural training * Demonstrate a highly engaging, motivational and interactive training style that ensures retention and application of learning, through an experiential and facilitated method * Identifies and adapts to different learning styles and levels of learning * Experience of blended learning solutions and up to date learning innovation, in consideration of 70:20:10 * Use of Kirkpatrick’s Evaluation Model Please note: We appreciate your interest in joining interactive investor. We will do our utmost to respond to all applicants. However, due to the high volume of applications we’re currently receiving, if you have not heard from us within 30 days of your application, please consider your application unsuccessful on this occasion