Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our dynamic team as a Call Centre Agent, handling customer interactions and providing top-notch service.
- Company: IronmongeryDirect is the UK's largest online supplier of ironmongery, known for its energetic work culture.
- Benefits: Enjoy 25 days annual leave, subsidised healthcare, training opportunities, and a fun work environment.
- Why this job: Be part of a friendly team that values your input and offers career progression while making a difference.
- Qualifications: Strong communication skills, customer-focused mindset, and good knowledge of MS Office are essential.
- Other info: Participate in team-building events and enjoy perks like a £500 refer-a-friend scheme.
The predicted salary is between 24000 - 36000 £ per year.
About The Company
IronmongeryDirect is the UK's largest online supplier of ironmongery.
About The Role
We are looking for a mixture of part-time and full-time Call Centre Agents to join our Contact Centre at IronmongeryDirect. The team is dynamic, energetic, and hardworking, which is vital in our fast-paced environment. We pride ourselves on encouraging and sharing best practices to enable each other to do the best job possible. In addition to handling customer interactions via phone and digital channels, there will also be an element of face-to-face customer service at our Trade Counter. This allows us to deliver excellent service directly to our customers, ensuring their needs are met efficiently and effectively. While professional and committed, our environment is also fun, friendly, and sociable.
Accountabilities
- Demonstrate exceptional skills when dealing with customers
- Consistently deliver high standards of customer service to existing and potential customers
- Establish and build effective working relationships with our client's carrier partners
- Handle customer issues relating to deliveries and resolve them effectively
- Be aware and responsive to sales opportunities
- Generate sales through service, technical knowledge, and selling skills
- Upsell ancillary products where beneficial
- Work proactively as part of the team to ensure high standards of performance
- Manage enquiries and take ownership of problem resolution, including complaints
- Respond to customer demands and anticipate their needs
- Deliver excellence in customer handling & processing, acting as Brand Ambassadors
About You
- Good knowledge of MS Office, including Excel & Word
- Strong communication skills
- Customer-focused mindset
- Problem-solving abilities
- Adaptable behavior
- Planning and organizing skills
- Attention to detail
Benefits
- 25 days annual leave plus public Bank Holidays
- Annual investment of 40 hours in development & training per employee and opportunities for career progression
- Subsidised Private Healthcare for employees and their families
- Fully funded Wellbeing program operated by Health Shield, including medical cost claims, counselling, GP services, and NHS-approved Thrive app
- Discretionary annual company performance bonus
- Monthly WOW awards for exceptional performance
- Staff suggestion scheme with rewards
- Staff discount on products
- Long service awards
- Two paid volunteer days per year
- Team building & social events
- £500 refer-a-friend scheme
- Free onsite parking at Head Office
Call Centre Agent employer: IronmongeryDirect
Contact Detail:
IronmongeryDirect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Familiarise yourself with the products and services offered by IronmongeryDirect. Understanding their range will not only help you in customer interactions but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can help you feel more confident when handling customer queries and complaints, which is crucial for a Call Centre Agent.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved issues in previous roles. This will highlight your adaptability and customer-focused mindset, both of which are key for this position.
✨Tip Number 4
Engage with the company's social media and online presence. This will give you insights into their culture and values, allowing you to align your approach and responses during interviews with what they prioritise as a team.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Call Centre Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving abilities and communication skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to the dynamic team at IronmongeryDirect.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at IronmongeryDirect
✨Showcase Your Customer Service Skills
As a Call Centre Agent, your ability to handle customer interactions is crucial. Prepare examples of how you've successfully resolved customer issues in the past, demonstrating your exceptional communication and problem-solving skills.
✨Familiarise Yourself with the Company
Research IronmongeryDirect and understand their products and services. Being knowledgeable about the company will not only impress your interviewers but also help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Teamwork
The role requires working as part of a dynamic team. Be ready to discuss experiences where you've collaborated with others to achieve a common goal, highlighting your adaptability and commitment to high performance.
✨Prepare for Sales Scenarios
Since generating sales through service is part of the job, think of ways you can upsell or cross-sell products. Practice role-playing scenarios where you can demonstrate your selling skills and technical knowledge during the interview.
