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- Tasks: Assist in providing top-notch night service and guest check-ins.
- Company: Join a prestigious 4-star establishment known for excellent customer service.
- Benefits: Enjoy competitive pay, instant access to earnings, and recognition awards.
- Why this job: Perfect for those who thrive in a dynamic environment and love helping others.
- Qualifications: Previous experience is a plus; strong communication skills are essential.
- Other info: Flexible hours and a chance to develop your hospitality skills.
The Night Porter's role is to assist the Front Office Manager in providing a smooth and efficient Night Service. This will ensure that our 4 star high level customer service is maintained on a 24 hour basis. As Night Porter, you will ensure that a thorough and comprehensive hand-over is carried out from Reception at the start and end of the shift. The Night Porter will also be responsible for providing a late guest check-in and information service.
Attributes/Experience
- Previous experience within a similar establishment is desirable.
- Good knowledge of English.
- Excellent communication skills and the ability to interact with colleagues and guests in a friendly, professional manner are essential.
£15.10 per hour, including holiday pay. In addition to competitive rates of pay, we offer:
- We work with Wagestream, giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 40% of the money you’re already earned, learn easy tips to manage your money better and save directly from your salary.
- We also have amazing recognition awards for exceptional customer service.
Night Porter / Receptionist employer: Experienceguildford
Contact Detail:
Experienceguildford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter / Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Porter. Understanding the nuances of late check-ins and hand-over procedures will show that you’re proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires excellent communication, think of examples from your past experiences where you provided outstanding service, especially during challenging situations.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you, particularly regarding their customer service standards.
We think you need these skills to ace Night Porter / Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or similar roles. Emphasise any previous night shift work and customer service skills, as these are crucial for the Night Porter position.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to interact with guests in a friendly manner. Mention your understanding of the importance of a smooth night service and how you can contribute to maintaining high customer service standards.
Highlight Relevant Skills: In your application, clearly outline your excellent communication skills and any specific experiences that demonstrate your ability to handle late check-ins and guest inquiries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Night Porter role.
How to prepare for a job interview at Experienceguildford
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles. Highlight your ability to handle guest inquiries and resolve issues efficiently.
✨Demonstrate Communication Proficiency
Since the role requires interaction with both guests and colleagues, emphasise your communication skills. Practice clear and concise responses, and be ready to discuss how you ensure effective hand-overs and maintain smooth operations during your shift.
✨Familiarise Yourself with the Establishment
Research the company and its values before the interview. Understanding their commitment to high-level customer service will allow you to align your answers with their expectations and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios you might face as a Night Porter, such as handling late check-ins or managing guest complaints, and think through how you would respond effectively.
