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- Tasks: Join our customer service team as a telephone advisor, helping clients with their needs.
- Company: Securitas Direct is Europe's leading security provider, serving over 4 million customers globally.
- Benefits: Enjoy a permanent contract, flexible schedules, and performance-based bonuses.
- Why this job: Be part of a dynamic, inclusive workplace that values your growth and contributions.
- Qualifications: Must have 6 months of customer service experience and be fluent in Spanish and English.
- Other info: Initial training is fully paid, and we celebrate enthusiasm and positivity!
The predicted salary is between 24000 - 36000 £ per year.
Do you have experience in customer service? Do you want to continue growing in a Top Employer company? We are looking for you! Securitas Direct is the European market leader in security, serving more than 4 million people worldwide. At Securitas Direct, we offer a dynamic environment where you can develop through various projects, fostering an inclusive workplace and ensuring equal opportunities.
We are currently looking to hire telephone advisors for our customer service team at our offices in Pozuelo de Alarcón. Interested? Keep reading!
What we offer:
- Permanent contract from day one.
- Flexible schedules: Afternoon shifts or split shifts with a rotation from Monday to Sunday, working 5 days with 2 days off or 6 days with 3 days off.
- Fixed salary + monthly bonuses based on performance indicators such as customer satisfaction, call duration, etc.
- Fully paid in-person initial training.
What we are looking for:
- At least 6 months of experience in customer service.
- Good command of office software tools.
- Problem-solving skills and strong communication abilities.
- Spanish and English, both mandatory.
- Enthusiasm and a positive attitude are essential!
Do you see yourself in this role? Do you want to be part of our amazing customer service team? Apply now—we want your talent!
Customer Service Teleoperator (ESP+ENG) employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Teleoperator (ESP+ENG)
✨Tip Number 1
Familiarise yourself with Securitas Direct's services and values. Understanding their approach to customer service will help you align your responses during the interview, showcasing your enthusiasm for the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common customer service scenarios. Being able to demonstrate your ability to handle difficult situations effectively can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer service experience in detail. Highlight specific examples where you excelled in communication and achieved positive outcomes, as this will show your capability in a similar role.
✨Tip Number 4
Since bilingualism is key for this position, practice switching between Spanish and English in a customer service context. This will help you feel more confident during the interview when demonstrating your language skills.
We think you need these skills to ace Customer Service Teleoperator (ESP+ENG)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you used both Spanish and English. Emphasise your problem-solving skills and communication abilities, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your skills in customer service and your ability to work in a dynamic environment.
Highlight Relevant Skills: In your application, clearly outline your proficiency with office software tools. Provide examples of how you've used these tools in previous roles to enhance customer satisfaction or streamline processes.
Showcase Your Positive Attitude: Securitas Direct values enthusiasm and a positive attitude. Use your application to convey your passion for customer service and your eagerness to contribute to their team.
How to prepare for a job interview at Verisure
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service during the interview. Be prepared to discuss specific situations where you successfully resolved customer issues or improved their experience.
✨Demonstrate Language Proficiency
Since both Spanish and English are mandatory for this role, practice speaking in both languages before the interview. You might be asked to switch between them, so being fluent and confident will impress the interviewers.
✨Emphasise Problem-Solving Skills
Prepare examples of how you've tackled challenges in past roles. Securitas Direct values problem-solving abilities, so showcasing your critical thinking and adaptability will be key.
✨Exude Enthusiasm and Positivity
A positive attitude is essential for this role. During the interview, let your enthusiasm shine through. Share why you're excited about the opportunity to work with Securitas Direct and how you can contribute to their team.
