Customer Service Teleoperator (ESP+ENG)

Securitas Direct is the European market leader in security, serving more than 4 million people worldwide. At Securitas Direct, we offer a dynamic environment where you can develop through various projects, fostering an inclusive workplace and ensuring equal opportunities.

We are currently looking to hire telephone advisors for our customer service team at our offices in Pozuelo de Alarcón.

Interested? Keep reading!

What we offer:

• Permanent contract from day one.
• Flexible schedules:
  • Afternoon shifts or split shifts with a rotation from Monday to Sunday, working 5 days with 2 days off or 6 days with 3 days off.
• Fixed salary + monthly bonuses based on performance indicators such as customer satisfaction, call duration, etc.
• Fully paid in-person initial training.

What we are looking for:

• At least 6 months of experience in customer service.
• Good command of office software tools.
• Problem-solving skills and strong communication abilities.
  Spanish and English, both mandatory.

Enthusiasm and a positive attitude are essential!

Do you see yourself in this role? Do you want to be part of our amazing customer service team? Apply now—we want your talent!