Store Manager - Loewe Harrods

London Full-Time 36000 - 60000 £ / year (est.) No home office possible

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LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in afast moving and ambitious company.

As a Store Manager, you will constantly seek out business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the team in a style which is personable and hands-on. You will inspire your team to always put the client first, continually looking for ways to exceed the client’s expectations.

Job responsibilities

Team Management and Development

Grow and develop your team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans
Identify, recruit, and develop talent, securing succession plans
Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment
Organize the team and shop floor coverage in an effective manner to meet the changing business needs
Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration to the company is positive
Communicate with passion and inspire the team on company messages and information during morning briefings, training, one to one meeting…..

Client Experience

Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony “in the moment”
Manage the customer flow through effective forward planning and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged
Build a client centric mindset within the store which focuses on always exceeding the client expectations
Develop client database by optimizing data quality and quantity
Train and develop the team to be confident on their after sales knowledge

Business Development

Grow the top line sales of the store, identifying opportunities and maximizing potential
Develop, define and implement relevant and tangible action plans in line with company’s needs and expectations
Focus on category development within the store, collaborating with all the relevant functions to ensure each category potential is maximized
Build, grow and develop a loyal client base, utilizing all available tools and opportunities
Acts as a brand promoter, networking and creating awareness through representation of the brand at local activities
Connect with internal and external peers in the market to create an effective collaborative network
Understands external competitive landscape and market trends and is constantly taking steps to increase knowledge and awareness
Proactively share market insights and opportunities with business stakeholders
Monitor business performance, results and audits and develop actions as needed

Operations

Maintain a thorough understanding of policies, standards and procedures, ensuring they are communicated and implemented
Ensure the flawless implementation and adoption of the Retail tools and assets for FOH and BOH client and user experience
Maintain inventory and be accountable for inventory management and accuracy
Ensure that all store processes and procedures are harmonized in order to provide best in class client experience including;
All Health & Safety matters are adhered to
Store Facilities are maintained
Grooming Guidelines are respected
Effective collaboration between front and back of house teams and activities
Additional duties and management responsibilities as required

Profile

Key Requirements

Proven experience within a similar environment leading diverse people to success
Effective communication and interpersonal skills, valuing, and amplifying diversity
Leads with empathy and curiosity to listen and understand
Strong and demonstratable commercial acumen
Ability to be agile, creative, and commercial in solution development
Passionate and knowledgeable about our product and the industry
A Client centric mindset with a passion to exceed expectations
A committed Team Player, able and willing to collaborate with various stakeholders
A deep interest in Fashion, Art, and Culture
Fluent in English, additional languages are a plus

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time