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For Companies At a Glance
- Tasks: Engage with residents, manage leasing activities, and create a vibrant community atmosphere.
- Company: Join a dynamic team focused on delivering exceptional resident experiences in property management.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to develop valuable skills.
- Why this job: Be at the heart of community building while enhancing your customer service and sales skills.
- Qualifications: Strong customer service and sales experience; training provided for software and operations.
- Other info: This is a temporary role based in Croydon, starting immediately at £14.50 per hour.
Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment, managing leasing activities and creating outstanding resident experiences? If so, we have the perfect opportunity for you!
About the Role
As a Leasing Assistant, you’ll be at the heart of the community, ensuring residents experience seamless service 24/7. Your daily duties will include front of house, tenancy administration, building inspections, and resident engagement, all while fostering strong relationships with contractors and suppliers.
Key Responsibilities:
- First point of contact for residents, contractors, visitors
- Conducting sales and leasing activities, including viewings and follow-ups.
- Managing enquiries
- Supporting move-in and move-out processes.
- Assist with resident events to create a thriving community.
- Ensuring the property meets high standards for viewings.
- Handling administrative tasks such as database updates and maintenance requests.
- Responding to resident queries and concerns with professionalism and care.
What We’re Looking For:
- Strong customer service skills with sales experience in the property, BTR, or PBSA sector
- Excellent organisational abilities, multitasking skills, and attention to detail.
- A proactive attitude with the ability to work independently and as part of a team.
- Competence in Microsoft Office and property operations software (training provided).
- Strong verbal and written communication skills.
- Knowledge of landlord/tenant legislation and UK health & safety regulations is a plus!
This is a temporary role to start immediately. Based in Croydon, Greater London. £14.50ph
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Assistant
✨Tip Number 1
Familiarise yourself with the local property market in Croydon. Understanding the area and its amenities will help you engage effectively with potential residents during viewings and inquiries.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Leasing Assistant. Role-playing with a friend can help you respond confidently to resident queries and concerns.
✨Tip Number 3
Network with professionals in the property sector, especially those who have experience in leasing roles. Attend local property events or join online forums to gain insights and tips that could give you an edge.
✨Tip Number 4
Demonstrate your proactive attitude by preparing questions about the role and the company during your interview. This shows your genuine interest and helps you stand out as a candidate who is eager to contribute.
We think you need these skills to ace Leasing Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any sales roles you've held, especially in the property sector. Use keywords from the job description to demonstrate your fit for the Leasing Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific examples of how you've managed enquiries or supported resident events in previous roles to illustrate your suitability for the position.
Highlight Relevant Skills: Emphasise your organisational abilities, multitasking skills, and attention to detail in your application. Provide examples of how you've successfully handled administrative tasks or managed leasing activities in a fast-paced environment.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application is well-written and free of errors. You might also want to mention any experience you have with responding to resident queries or concerns professionally.
How to prepare for a job interview at Ritz Recruitment
✨Showcase Your Customer Service Skills
As a Leasing Assistant, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled resident queries or resolved issues, demonstrating your commitment to creating outstanding resident experiences.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities and multitasking skills. Be ready to discuss how you manage your time effectively, prioritise tasks, and keep track of multiple leasing activities simultaneously.
✨Familiarise Yourself with Relevant Legislation
Knowledge of landlord/tenant legislation and UK health & safety regulations can set you apart. Brush up on these topics before the interview, as it shows your proactive attitude and readiness to handle responsibilities in compliance with legal standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to engage with residents. Think of situations where you had to think on your feet or manage a challenging interaction, and be prepared to explain your thought process and outcomes.
