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For Companies At a Glance
- Tasks: Lead and manage daily operations at the Community and Cycle Centre in St Albans.
- Company: Join one of the UK's largest and most progressive leisure centre operators.
- Benefits: Enjoy a hands-on role with opportunities for professional growth and development.
- Why this job: Be part of a vibrant community, making a real impact on customer experiences.
- Qualifications: Must have at least 2 years of management experience in a leisure or health club setting.
- Other info: Ideal for resilient individuals with strong problem-solving skills and a passion for community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Our client is one of the UK's largest and most progressive Leisure Centre operators. They are currently looking for a General Manager to join and manage their Community and Cycle Centre operations, based in St Albans. This is a hands-on lone working General Manager role and you will be involved in all aspects of the business operation.
KEY OBJECTIVES
- Ensure the implementation of the company Safe Manual.
- Maintain a high profile 'shop floor' presence and a high level of interaction with the staff and customers.
- Respond quickly and efficiently to complaints from customers. Feedback any key issues to the Contract Manager.
- Carry out any duties of other members of staff if necessary, e.g. cover for breaks, holidays, sickness etc.
- Oversee the day-to-day maintenance and cleaning within the Centre.
- Co-ordinate and oversee the performance of the centre in line with company operating procedures.
- Liaise as necessary with the Client Monitoring Officer(s), reacting quickly and efficiently to any issue raised.
We are looking for candidates with a minimum of 2 years management experience within a leisure centre or health club setting. We are looking for candidates who are professional, engaging and resilient, who have strong problem-solving skills.
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Community and Cycle Centre
✨Tip Number 1
Familiarise yourself with the specific operations of leisure centres and community facilities. Understanding the unique challenges and opportunities in this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of similar leisure centres. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your problem-solving skills through real-life examples. Think of specific situations where you've successfully resolved issues in a management role, as this is crucial for the General Manager position.
✨Tip Number 4
Highlight your ability to maintain a high-profile presence on the shop floor. Be ready to discuss how you engage with both staff and customers, as this is key to the role's success.
We think you need these skills to ace General Manager - Community and Cycle Centre
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key objectives and responsibilities of the General Manager position. Tailor your application to highlight relevant experience in managing leisure centres or health clubs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your management experience, particularly in a leisure centre or health club setting. Provide specific examples of how you've successfully handled customer complaints, maintained operations, and led a team.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities in your application. Include examples of challenges you've faced in previous roles and how you resolved them, especially in a customer-facing environment.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your passion for community engagement and your understanding of the leisure industry. Mention why you are specifically interested in this role at the Community and Cycle Centre in St Albans.
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Show Your Hands-On Approach
As a General Manager, you'll need to demonstrate your ability to be hands-on. Share examples from your previous roles where you actively engaged with staff and customers, showing that you're not afraid to roll up your sleeves and get involved in daily operations.
✨Highlight Problem-Solving Skills
Given the nature of the role, it's crucial to showcase your problem-solving abilities. Prepare specific examples of challenges you've faced in past management positions and how you resolved them effectively, especially in a leisure centre or health club setting.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to discuss how you maintain a high level of interaction with both staff and customers. Consider sharing instances where your communication skills helped improve customer satisfaction or team dynamics.
✨Demonstrate Resilience
The role requires resilience, especially when dealing with complaints or operational challenges. Prepare to talk about times when you faced setbacks and how you bounced back, ensuring that you convey a positive attitude towards overcoming obstacles.
