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For Companies At a Glance
- Tasks: Coordinate service operations, manage holiday requests, and support FM teams.
- Company: proAV is a global leader in audio visual integration and event services.
- Benefits: Enjoy flexible working hours, professional development opportunities, and a supportive work culture.
- Why this job: Join a dynamic team enhancing global communication with cutting-edge AV technology.
- Qualifications: Experience in service coordination and strong organisational skills are essential.
- Other info: We value diversity and encourage all applicants to bring their unique perspectives.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Service Operations Coordinator to be a key part of our Service team to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities:
- FM Holiday Administration:
- Processing requests and providing confirmation of approvals
- Coordinating appropriate backfill for Holiday and sickness cover for FM teams
- Administration of purchase orders for third party support (Locums) where required for site cover
- Administer the resource diary to manage resource allocation, for employed and locum staff
- Provide updates to HR
- Coordinating the Christmas holiday rota to ensure sufficient resource and cover is coordinated
- Holiday Requests and queries
- Expense submissions and queries
- FM Customer Service feedback & recording in CRM
- Overtime submissions and queries
- FM Training documentation & recording in CRM
- Locum coordination
- Book and administer in CRM site visits for FM support staff to ensure we have appropriate contact and documented records with all applicable FM sites.
- Administer the approval database in CRM for which engineers are preferred / allowed or banned from which site.
- Administer and support ad hoc additional resource requests, to cover additional onsite cover, out of hours & weekend cover / event support.
- Ownership for FM resourcing solutions, not just reactive, but pro-active, including future planning.
- Company Subject Matter expert for on-boarding and security vetting.
- Providing instruction, including documentation where required to ensure the Company meets requirements.
- Strategic alignment with HR on process and documentation to support this subject.
- FM administrative responsibility for the mobilisation of new FM contracts.
- Join the forecast team to plan and resource renewing and new FM contracts.
- Own the MDR process and documentation.
- Administrative responsibility for FM H&S coordination and record keeping.
- Administrative responsibility for Freelancer and agency bookings.
- Part of the relationship management team, ensuring our agencies are fit for purpose and supporting the proAV requirements.
- Working with Global Resource and Development Manage to develop resourcing strategies and pipelines to meet requirements.
- To include identifying new agencies and building relationships where necessary.
Hours of work: 40 hours per week, 9 hours a day on a rotational shift basis between 7am-7pm, including an hour unpaid break, Monday-Friday.
About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.
Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Contact Detail:
proAV Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Coordinator - Audio Visual
✨Tip Number 1
Familiarise yourself with the audio-visual industry and proAV's specific services. Understanding their operations and client partnerships will help you speak confidently about how you can contribute to their team.
✨Tip Number 2
Network with current or former employees of proAV on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your experience in resource management and coordination. Highlight any relevant examples where you've successfully managed schedules, resources, or teams, as this is a key aspect of the Service Operations Coordinator role.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've proactively addressed challenges in previous roles. proAV values proactive solutions, so demonstrating this ability will set you apart from other candidates.
We think you need these skills to ace Service Operations Coordinator - Audio Visual
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service operations and administration. Focus on any previous roles where you managed resources, coordinated schedules, or handled customer service feedback.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description that excite you and explain how your skills align with those requirements.
Highlight Relevant Skills: Emphasise skills such as organisation, communication, and problem-solving in your application. These are crucial for the Service Operations Coordinator role, especially when managing holiday requests and coordinating resources.
Showcase Your Experience: If you have experience with CRM systems or managing administrative tasks, be sure to include this in your application. Provide examples of how you've successfully handled similar responsibilities in past roles.
How to prepare for a job interview at proAV Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Operations Coordinator. Familiarise yourself with tasks like holiday administration, resource allocation, and CRM management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Coordination Skills
Since the role involves a lot of coordination, be prepared to discuss your previous experiences in managing schedules, resources, and communication between teams. Use specific examples to illustrate how you've successfully handled similar tasks in the past.
✨Highlight Your Problem-Solving Abilities
The job requires proactive solutions for resource management. Be ready to share instances where you've identified potential issues and implemented effective solutions. This will showcase your ability to think ahead and contribute positively to the team.
✨Emphasise Teamwork and Communication
As part of a relationship management team, strong communication skills are essential. Prepare to discuss how you've worked collaboratively with others, especially in high-pressure situations. Highlight your ability to build relationships with agencies and internal teams.
