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- Tasks: Welcome visitors, manage bookings, and ensure a tidy reception area.
- Company: Join a dynamic team at Erskine, known for its professional environment.
- Benefits: Enjoy flexible hours, a supportive team, and opportunities for growth.
- Why this job: Perfect for those who love interacting with people and thrive in a busy setting.
- Qualifications: Customer service experience in a corporate setting is essential.
- Other info: Work 25 hours a week, Monday to Friday, with potential for extra hours.
Work Schedule: 1pm - 6pm Monday - Friday (25 hours per week)
Responsibilities:
- Act as the first point of contact for visitors to our clients' Erskine office location providing a professional warm welcome to the venue.
- Assist clients and visitors with badges by liaising with the landlord security team and direct/escort them to a meeting room or their event host.
- Maintain a clean, tidy and organized customer facing reception area.
- Manage the room bookings and client requests in accordance with set guidelines to ensure first class customer service.
- Assist with ad-hoc hospitality requests as/when required.
- Record and report any incidents and health and safety hazards.
- Provide general support to customer enquiries.
- Ensure any courier/mail deliveries are directed to the mailroom area.
- Raise service requests as required.
- Daily monitoring of site work orders both on SI7 and Vantage systems to ensure account KPIs are met.
- Support with requesting quotes from contractors / chasing of quotes / booking in dates (as/when required).
- Support with uploading new / checking current documentation on Elogbooks.
- Support all CBRE platforms; SI7, Smartsheet, Vantage, MYHSE, Elogbooks, Harbour.
- Support the Facilities Manager with reasonable ad-hoc requests.
- Work additional hours according to the needs of the business to cover holiday and sick leave as stated within the terms outlined in employment contract.
Person Specification:
- Professional and courteous with ability to remain calm under pressure.
- Ability to work on own initiative as well as part of an integrated site team.
- Friendly and approachable personality with the ability to operate in a confident manner.
- Previous experience of dealing with customers within a corporate environment with a high emphasis on customer service.
- Must be able to complete a wide range of activities requiring clear communication, excellent organizational skills and attention to detail.
- High standards of personal presentation essential to ensure client image is supported.
- Experience in a Corporate office environment.
Receptionist employer: CBRE Enterprise EMEA
Contact Detail:
CBRE Enterprise EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a receptionist in a corporate environment. Understanding the nuances of customer service and how to manage room bookings will give you an edge during interviews.
✨Tip Number 2
Practice your communication skills, as you'll need to interact with various stakeholders, including clients and security teams. Being able to convey information clearly and confidently is crucial for this role.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or requests in previous roles. This will demonstrate your ability to handle the diverse responsibilities outlined in the job description.
✨Tip Number 4
Research the company culture and values of StudySmarter. Tailoring your approach to align with our ethos can help you stand out as a candidate who fits well within our team.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise your ability to remain calm under pressure and your organisational skills, as these are key for the receptionist position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your friendly and approachable personality, as well as your ability to manage multiple tasks effectively.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as communication, attention to detail, and experience with corporate environments. Use examples to illustrate how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at CBRE Enterprise EMEA
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for visitors. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations. Highlight any specific examples where you went above and beyond to assist clients.
✨Demonstrate Organisational Abilities
The role requires excellent organisational skills. During the interview, mention any tools or methods you use to stay organised, especially when managing multiple tasks like room bookings and client requests. This will show that you can handle the responsibilities effectively.
✨Emphasise Professionalism and Presentation
Since high standards of personal presentation are essential, dress appropriately for the interview. Discuss how you maintain professionalism in your previous roles, and be sure to convey your understanding of the importance of a welcoming reception area.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to remain calm under pressure. Prepare for scenario-based questions where you might need to demonstrate how you would handle difficult visitors or unexpected situations. Practising these responses can help you feel more confident during the interview.
