CMP Administrator

A new temporary position for a OneTrust CMP Administrator to be responsible for managing and overseeing the implementation and day-to-day operations of the OneTrust Consent Management Platform (CMP). This role ensures that the platform is configured to meet the organisation’s privacy, consent, and data protection requirements in compliance with global regulations such as PECR, GDPR, CCPA, and other data privacy laws. The administrator will collaborate with a wide range of internal and external stakeholders to optimise the platform and ensure it meets business needs.

Key Responsibilities:

• Administer and maintain the OneTrust CMP, including configuration, customisation, and integration with other systems.
• Ensure the CMP is compliant with global privacy regulations such as PECR, GDPR, and CCPA.
• Configure and manage consent banners and preference centres within the OneTrust platform.
• Monitor and resolve any issues related to consent management, ensuring minimal impact on the user experience.
• Work with cross-functional teams (legal, application development, marketing, and product) to ensure alignment with business objectives and regulatory requirements.
• Regularly review and update the CMP configurations in response to changes in privacy laws or organisational requirements.
• Generate and analyse CMP reports/dashboards on user consent, preferences, and compliance metrics.
• Conduct regular audits in partnership with testing teams to ensure customer consent preferences are respected and align with compliance requirements and company policies.
• Provide ongoing support and training to internal teams on the use of the OneTrust CMP platform.
• Collaborate with external vendors and consultants as needed to enhance or customise our CMP capability.
• Troubleshoot and resolve any technical issues with the CMP, working closely with the application development teams and OneTrust Professional Services as needed.
• Take an active role in the refinement of CMP requirements for new programs of work and updates to existing applications.

Knowledge, Skills and Capability:

• Strong verbal and written communication skills, with the ability to explain complex technical details to a wide and diverse audience.
• Able to adapt communication style based on colleagues’ needs and work with a wide range of stakeholders across departments.
• Active listener and personable, allowing people to feel at ease when approached for guidance.
• Enjoys working in a fast-paced environment, being proactive in addressing challenges, and adapting to change whilst dealing with ambiguity.
• Ability to prioritise tasks, meet deadlines, and manage workload effectively through strong planning and organisation skills.
• Hungry to learn fast with an appetite for continuous improvement.
• Meticulous attention to detail with the ability to spot errors and ensure accuracy in all tasks and processes.
• Emotionally resilient, happy working in a dynamic, ever-changing environment.
• Ability to interpret requirements and make informed decisions.
• Self-motivated team player with a solutions-oriented approach, able to work with minimal supervision.
• Ability to build strong relationships quickly with team members and collaborate across teams.
• Solid competency in use of Microsoft Office tools, including Microsoft Windows, Teams, Office365.
• Confident in taking an active role during meetings, speaking up, and keeping the camera on to foster a more engaging remote work environment.
• Interest and some knowledge of the structure in web and mobile application technologies.

Desirable Technical Expertise:

• Proven experience in managing and administering OneTrust CMP or similar consent management platforms.
• Knowledge of global privacy laws and regulations (GDPR, CCPA, etc.).
• Familiarity with data protection concepts, including data subject rights and consent tracking.
• Technical proficiency in configuring and managing OneTrust's tools and features, including consent banners, preference centres, and integrations with other systems.
• Strong problem-solving skills and the ability to manage complex configurations and integrations.
• Excellent documentation and communication skills.
• Previous experience of usage of Atlassian applications such as Jira and Confluence.