Senior/Lead IT Support Analyst - Law Firm

Social network you want to login/join with: Senior/Lead IT Support Analyst – Law Firm, Norwich Client: Location: Job Category: Other – EU work permit required: Yes Job Views: 4 Posted: 04.06.2025 Expiry Date: 19.07.2025 Job Description: Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role. Job Responsibilities This position reports to a Regional IT Director or IT Manager and provides support of desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency. You will use advanced troubleshooting techniques to provide accurate, timely, and creative resolutions to user and local office technology-related issues. Serve as the local team lead for the office and provide back-up support to the Regional IT Director and/or IT Manager. Coordinate desktop-support activities of team members and serve as back-up to the Regional IT Director and/or IT Manager as needed. Mentor and train other team members, actively sharing knowledge and best practices, as needed and assigned. Participate in and occasionally lead (including testing and documentation) software pre-pilots, pilots, and roll-outs. Perform detailed problem analysis, document issues and resolutions related to software or network situations, and work with software and hardware engineers when escalation is needed. Skills Required 10+ years in IT Support experience, with 3+ years within a law firm. Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices, and network protocols. This role offers hybrid working – 2 days WFH. #J-18808-Ljbffr