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- Tasks: Lead a team to ensure efficient flight provision and streamline processes.
- Company: Join an award-winning tour operator experiencing exciting growth in the travel industry.
- Benefits: Enjoy hybrid working, discounted holidays, and a variety of social activities.
- Why this job: Be part of a pivotal role that shapes airline provision and enhances customer experiences.
- Qualifications: 3+ years in flights or aviation, leadership experience, and GDS proficiency required.
- Other info: Salary around £40,000 with Monday to Friday hours and ongoing training opportunities.
The predicted salary is between 24000 - 33600 £ per year.
This award-winning tour operator offers a range of worldwide touring holidays and is looking for a Flights Manager to join them at an exciting time of company growth. The Flights Manager will lead a team in the next chapter of airline provision and group flights and have responsibility for streamlining existing processes.
This is a pivotal role in the business and requires candidates to have experience in a leadership role within an airline or tour operator and with GDS expertise. The role offers hybrid working in Norfolk, Monday to Friday with a salary of circa £40,000.
Flights Manager – Role & Responsibilities:- Lead and manage a team with responsibility for ensuring efficient flight provision for all trips, obtaining prices for group allocations via consolidators and direct with airlines.
- Review and adapt current processes to ensure operational efficiency and fit for purpose with the introduction of the GDS.
- Build and maintain effective commercial relationships with airline suppliers.
- Support team in all aspects of the role to include flight changes, cancellations and customer service issues.
- In collaboration with product team, research appropriate routes and air pricing solutions with airlines.
- Oversee flight loading and daily flight monitoring.
- Keep up to date with destination entry regulations and ensure all visas are processed efficiently and accurately.
- Ensure service delivery standards are met and customer service delivery is always of an exceptional standard.
- Review of current team structure and manage and develop a flights team to meet the growing needs of the business, creating a positive team environment, providing ongoing training and coaching.
- Minimum 3 years’ experience in a flights or aviation department in the travel industry.
- Experience in a leadership role, with exceptional people skills and an ability to motivate and inspire.
- Passion for delivering excellence, with fresh new ideas and a will to make things happen.
- Proficiency with GDS platforms, ideally Amadeus.
- Strong organisational skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work under pressure and meet deadlines.
- Knowledge and understanding of scheduled airline contracts and group flights.
- Salary circa £40,000
- Monday to Friday 08.45 to 17.30
- Hybrid working after initial induction, 3 days in the office, 2 from home.
- Perkbox
- Discounted holidays & fam trips
- Wide variety of staff social activities!
Please apply for the role of Flights Manager online or email your CV to (url removed).
Head of Flights employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Flights
✨Tip Number 1
Make sure to highlight your leadership experience in the travel industry during any networking opportunities. Connect with professionals on platforms like LinkedIn who are already in similar roles or companies, and engage in conversations about their experiences.
✨Tip Number 2
Familiarise yourself with GDS platforms, especially Amadeus, as this is a key requirement for the role. Consider taking online courses or certifications that can enhance your knowledge and demonstrate your commitment to mastering these systems.
✨Tip Number 3
Attend industry events or webinars focused on airline operations and group flights. This will not only expand your network but also keep you updated on the latest trends and challenges in the aviation sector, which you can discuss during interviews.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved processes in previous roles. Think about metrics or outcomes that showcase your ability to streamline operations and enhance team performance, as this will resonate well with the hiring team.
We think you need these skills to ace Head of Flights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the travel industry, particularly in flights or aviation departments. Emphasise your leadership roles and any GDS expertise, especially with Amadeus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've led teams, improved processes, and built relationships with airline suppliers.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and customer service abilities. Use examples to demonstrate how you've successfully managed flight provisions and team dynamics.
Show Enthusiasm for the Company: Research the tour operator and mention why you are excited about joining them during this period of growth. Highlight any innovative ideas you have that could contribute to their success in the flights sector.
How to prepare for a job interview at C&M Travel Recruitment
✨Showcase Your Leadership Skills
As a Head of Flights, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated and inspired your colleagues to achieve their goals.
✨Highlight GDS Proficiency
Since GDS expertise is crucial for this role, be ready to discuss your experience with GDS platforms, particularly Amadeus. Share specific instances where your knowledge of these systems improved operational efficiency or customer service.
✨Discuss Process Improvements
The role involves streamlining existing processes, so think about times when you've identified inefficiencies and implemented changes. Be prepared to explain your thought process and the positive outcomes that resulted from your initiatives.
✨Emphasise Customer Service Excellence
Exceptional customer service is key in this position. Prepare to share examples of how you've handled customer service issues in the past, particularly in high-pressure situations, and how you ensured a positive experience for clients.
