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- Tasks: Assist guests and travel agents with bookings and queries via calls and webchat.
- Company: Join Princess Cruises, a leader in premium travel experiences and personalised service.
- Benefits: Enjoy hybrid work, employee discounts, recognition schemes, and extensive learning opportunities.
- Why this job: Be part of a passionate team that values growth, well-being, and memorable guest experiences.
- Qualifications: Strong communication skills and a positive attitude are essential; experience is a plus but not mandatory.
- Other info: Full-time role with flexible shifts; training provided for the first month.
The predicted salary is between 30000 - 42000 £ per year.
We take enormous pride in bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
Key Responsibilities Include:
- Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
- Aim to provide a first call resolution to deliver the desired outcome.
- Build trusting relationships with our guests and Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
- Delivering guest satisfaction and a memorable experience.
- Service Travel Agent and Guests queries via webchat.
- Handle precise & special requests, demonstrating expert product knowledge.
This role is classified as CUK13 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Requirements:
What You Need to Succeed Successful candidates will possess:
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
- Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
You are more than just your CV. You’re someone who brings:
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Team Collaboration.
- Adaptability.
Interview Process:
Will include a one way video interview, an online assessment and a face to face interview at Carnival House (this will include a presentation on the brand, a group activity and an interview with one or two members of the team).
Interview Date: Monday 28th April 2025
Start date: Monday 9th June 2025
Training: First 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period. Average working hours are 35 per week. You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00, Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings. You will be required to work 2 Saturdays in 4 and 2 Sundays in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
- Bonus Scheme.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance.
Take the Next Step:
Our Hiring teams value giving candidates a great experience. If we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
Holidays are one of life’s greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat. In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises. As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion. It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice. Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
Contact Detail:
Carnival Corporation & plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Princess Cruises Reservations Advisors
✨Tip Number 1
Familiarise yourself with Princess Cruises' offerings and unique selling points. Understanding the brand's values and products will help you engage confidently with guests and travel agents, showcasing your passion for the cruise experience.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios. This will prepare you to handle queries effectively and demonstrate your ability to provide exceptional customer service during the interview process.
✨Tip Number 3
Research the latest trends in the travel and cruise industry. Being knowledgeable about current events and popular destinations can help you build rapport with guests and travel agents, making you a more attractive candidate.
✨Tip Number 4
Prepare for the group activity during the interview by collaborating with friends or colleagues in mock team settings. This will help you showcase your teamwork and adaptability skills, which are crucial for the Reservations Advisor role.
We think you need these skills to ace Princess Cruises Reservations Advisors
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Reservations Advisor position. Understand the key responsibilities and requirements, as this will help you tailor your application to highlight relevant skills and experiences.
Highlight Customer Service Skills: Since the role focuses on exceptional customer service, emphasise your communication skills and any previous experience in customer-facing roles. Use specific examples to demonstrate how you've gone the extra mile for customers in the past.
Showcase Problem-Solving Abilities: The job requires effective problem-solving skills. In your application, include instances where you've successfully resolved issues or complaints, particularly in a fast-paced environment. This will show that you can deliver first call resolution effectively.
Express Passion for the Brand: Princess Cruises values a passion for their brand. In your cover letter or personal statement, convey your enthusiasm for cruising and travel. Mention any personal experiences with cruises or how you align with their values of personalised service and guest satisfaction.
How to prepare for a job interview at Carnival Corporation & plc
✨Show Your Passion for Cruises
Make sure to express your enthusiasm for the cruise industry and Princess Cruises specifically. Share any personal experiences or knowledge about their itineraries and services to demonstrate your genuine interest.
✨Master Customer Service Scenarios
Prepare for potential customer service scenarios that may arise during the interview. Think of examples where you've successfully resolved issues or gone the extra mile for a customer, as this role heavily focuses on exceptional service.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you approach problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to deliver first call resolutions effectively.
✨Engage in Team Collaboration
Since teamwork is essential in this role, be prepared to share examples of how you've collaborated with others in previous positions. Highlight your adaptability and positive attitude when working in a team environment.
