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- Tasks: Help customers choose mobility equipment and provide exceptional service in a busy retail environment.
- Company: Join a supportive team dedicated to enhancing customer satisfaction and well-being.
- Benefits: Enjoy flexible holidays, staff discounts, and a friendly work atmosphere.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Friendly personality, excellent communication, and a passion for helping others; experience preferred but not required.
- Other info: Full-time hours with a temp-to-permanent opportunity; includes two Saturdays each month.
The predicted salary is between 52000 - 62400 £ per year.
Location: Wimborne
Salary: £13.00 per hour
Hours: Full-time, 9am-5pm, 5 days per week. Includes 2 Saturdays each month, with a weekday off on those weeks. 40 hours a week.
Job Type: Temp to Permanent
Our client is looking for a Customer Service Assistant to join their team in their busy retail store. If you thrive on helping others, take a proactive approach to delivering exceptional customer service, and are dedicated to ensuring customer satisfaction from start to finish, we want to hear from you!
Responsibility of the Customer Service Assistant:
- Assist customers in selecting suitable mobility equipment.
- Handle phone inquiries promptly and proactively.
- Demonstrate equipment, including lifting items into car boots.
- Deliver friendly, welcoming customer service.
- Show patience and understanding when dealing with customers, many of whom are elderly or disabled.
What we are looking for from the Customer Service Assistant:
- A friendly and approachable personality with excellent communication skills.
- A proactive attitude and willingness to go the extra mile for customers.
- Patience and empathy, especially when assisting elderly or disabled individuals.
- Physical ability to handle and demonstrate mobility equipment.
- A genuine passion for providing outstanding customer service.
- Maintaining a positive and professional demeanour, even when managing multiple tasks or challenging situations.
- Preferred experience in customer service, shopkeeping, or care work, but not necessary.
Benefits:
- Flexible holidays and time off.
- Staff discounts on our products.
Click 'Apply Now' to take the next step in your career.
Customer Service Assistant employer: Tru Talent
Contact Detail:
Tru Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with mobility equipment and its features. Understanding the products you'll be assisting customers with will not only boost your confidence but also demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you become more comfortable in handling inquiries and demonstrating empathy towards customers.
✨Tip Number 3
Showcase your proactive attitude by volunteering for community service or similar roles. This experience can highlight your dedication to helping others and your ability to handle challenging situations with patience.
✨Tip Number 4
Prepare to discuss your approach to customer service during the interview. Think of specific examples where you've gone the extra mile for someone, as this will illustrate your passion for outstanding customer care.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or similar roles. Emphasise skills like communication, patience, and empathy, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your proactive approach to customer service. Mention specific examples of how you've gone the extra mile for customers in the past.
Highlight Relevant Skills: In your application, clearly outline your ability to handle inquiries, demonstrate products, and provide friendly service. Use keywords from the job description to align your skills with what the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tru Talent
✨Show Your Empathy
As a Customer Service Assistant, you'll be dealing with customers who may need extra patience and understanding. During the interview, share examples of how you've successfully assisted individuals in challenging situations, especially those who are elderly or disabled.
✨Demonstrate Your Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you effectively handle phone inquiries and face-to-face interactions. Practise clear and friendly responses to common customer service scenarios to showcase your skills.
✨Highlight Your Proactive Approach
The job requires a proactive attitude towards customer service. Think of instances where you went above and beyond for a customer. Share these stories to illustrate your commitment to ensuring customer satisfaction.
✨Prepare for Practical Demonstrations
Since the role involves demonstrating mobility equipment, be ready to discuss your physical ability to handle such tasks. If possible, practise lifting and demonstrating similar items to show your readiness for the job.
