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- Tasks: Assist customers with mobility equipment and provide exceptional service in a busy retail environment.
- Company: Join a dynamic team dedicated to enhancing customer satisfaction and support.
- Benefits: Enjoy flexible holidays, staff discounts, and a supportive work culture.
- Why this job: Make a real difference by helping others while developing your customer service skills.
- Qualifications: Friendly personality, excellent communication skills, and a passion for customer service are essential.
- Other info: This is a temp to permanent role with full-time hours, including two Saturdays a month.
The predicted salary is between 52000 - 62400 £ per year.
Location: Wimborne
Salary: £13.00 per hour
Hours: Full-time, 9am-5pm, 5 days per week (Includes 2 Saturdays each month, with a weekday off on those weeks. 40 hours a week)
Job Type: Temp to Permanent
Our client is looking for a Customer Service Assistant to join their team in a busy retail store. If you thrive on helping others, take a proactive approach to delivering exceptional customer service, and are committed to ensuring customer satisfaction from start to finish, we want to hear from you!
An interest in working with mechanical products or hands-on equipment would be a real advantage, as the role involves supporting customers with practical, product-related queries.
Responsibilities:- Assist customers in selecting suitable mobility equipment.
- Handle phone inquiries promptly and proactively.
- Demonstrate equipment, including lifting items into car boots.
- Deliver friendly, welcoming customer service.
- Show patience and understanding when dealing with customers, many of whom are elderly or disabled.
- A friendly and approachable personality with excellent communication skills.
- A proactive attitude and willingness to go the extra mile for customers.
- Patience and empathy, especially when assisting elderly or disabled individuals.
- Physical ability to handle and demonstrate mobility equipment.
- A genuine passion for providing outstanding customer service.
- Maintaining a positive and professional demeanour, even when managing multiple tasks or challenging situations.
- Preferred experience in customer service, shopkeeping, or care work, but not necessary.
- Flexible holidays and time off.
- Staff discounts on our products.
Click ‘Apply Now’ to take the next step in your career.
Contact Detail:
Tru Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the types of mobility equipment and products that the store offers. This knowledge will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios where you assist them with product-related questions. This will help you build confidence in delivering exceptional customer service, especially to those who may need extra patience.
✨Tip Number 3
Showcase your proactive attitude by thinking of ways to improve customer interactions. Consider how you might handle challenging situations or difficult customers, and be ready to share these ideas during your interview.
✨Tip Number 4
Highlight any relevant experience you have, even if it's not directly in customer service. Skills from previous roles, such as empathy from care work or teamwork from shopkeeping, can be valuable in demonstrating your suitability for this position.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've assisted customers with practical queries. Emphasise your communication skills and any experience working with elderly or disabled individuals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've gone the extra mile for customers in previous roles, and express your interest in working with mechanical products or hands-on equipment.
Highlight Key Skills: In your application, clearly outline your key skills such as patience, empathy, and a proactive attitude. These are essential for the role, so make sure they stand out to the hiring team.
Proofread Your Application: Before submitting, take the time to proofread your application. Check for spelling and grammatical errors, and ensure that your tone is friendly and professional, reflecting the customer service ethos of the company.
How to prepare for a job interview at Tru Talent
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this will demonstrate your commitment to exceptional service.
✨Demonstrate Empathy and Patience
Given that many customers may be elderly or disabled, it's crucial to convey your ability to handle sensitive situations with care. Prepare to discuss scenarios where you've shown patience and understanding, highlighting your interpersonal skills.
✨Familiarise Yourself with Mobility Equipment
Since the role involves assisting customers with mobility equipment, take some time to research common products and their uses. Being knowledgeable about these items will not only impress the interviewer but also show your proactive approach to the role.
✨Prepare for Practical Demonstrations
Be ready to showcase your physical ability to handle and demonstrate mobility equipment. If possible, practice lifting similar items beforehand so you can confidently demonstrate your capability during the interview.
