Student Support Advisor - Strand, London, WC2R 2LS

Student Support Advisor – Strand, London, WC2R 2LS

About us

Vision 2029, the overarching strategy of King’s, articulates a bold ambition for the institution to be a leader in online education by the end of the decade. To achieve this objective, King’s Digital has been formed – a new professional service of the university that provides centralised support to and oversight of online learning activity across King’s. The department has three divisions: content production; operations; and student support.

The student support function is a brand-new unit responsible for providing a dedicated, non-academic service to all online learners at King’s. This is an exciting time to join a rapidly growing and ambitious team, and a unique opportunity to help shape a facility that will support thousands of students around the world enrolled across an expanding portfolio of innovative, in demand online programmes.

About the role

As a Student Support Advisor at King’s College London, your mission is to champion an exceptional front-line service for online distance learners. You know what it takes to study online, at distance, and the skills and support students need to thrive.

Driven by a passion for providing an extraordinary experience, Advisors are committed to differentiated support that exceeds all expectations. From arrival to proud graduation, the Advisor will personalise support by building strong relationships with their caseload of students. This includes being a one-to-one, first point of contact for students who might be struggling or in need of extra support, which in turn enables them to stay on track and succeed. The role also includes arranging fun, engaging events which build a sense of belonging and community.

The team liaises closely with other departments and faculties to fully support students and ensure their connection with King’s College is wholly positive and one that lasts a lifetime.

The Student Support Advisor role is responsible to a Student Support Team Leader.

All postholders must be willing to work a ‘5 over 7’ shift pattern working 35 hours per week on rotation between the hours of 7am and 7pm.

This is one full time permanent position available and also one Maternity cover position available on a fixed term contract from Aug 2025-July 2026 (please note this could be earlier dependent upon if the substantive postholder returns earlier). Please stipulate in your cover letter which post you prefer.

Previous applicants need not apply