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For Companies At a Glance
- Tasks: Support tech like Active Directory and Office 365 while resolving support tickets.
- Company: Join a dynamic team at Stark, committed to innovation and technology.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values learning and tech advancements.
- Qualifications: No specific experience required; just a passion for IT and problem-solving.
- Other info: Ideal for tech-savvy students looking to kickstart their career in IT.
The predicted salary is between 30000 - 42000 £ per year.
To support technologies such as Active Directory, Office 365, Microsoft Azure, Windows Servers, Endpoint Central (Deployment & Vulnerability Management Software) & VoIP softphone system.
Responsibilities & Accountabilities
- Build workstations as required.
- Resolve support tickets in our ticketing system within a timely manner.
- Be the primary IT contact for our Bristol Office.
- Ensure Compliance and Security standards are met (ISO 27001, Cyber Essentials).
- Undertake administrative procedures such as account creation & deletion within Active Directory.
- Proactively seek to improve the IT environment.
- Install and configure hardware (firewalls, switches, servers etc…).
- Utilise remote access software to aid users remotely.
- Undertake projects independently with support from your colleagues.
- Systems administration including backups, networking, and antivirus.
- Maintaining Asset registers and ensuring devices are kept within warranty and software licenses are up to date.
- Keep up to date with new and existing technologies.
- Participate in regular training/learning activities to maintain and develop skills and knowledge.
- Adhere to all Stark policies, procedures and working practices.
- Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
- Any other reasonable duties as required.
IT Support employer: Stark Group
Contact Detail:
Stark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Active Directory and Microsoft Azure. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved IT issues in the past. Be ready to discuss specific scenarios during the interview that highlight your ability to handle support tickets efficiently.
✨Tip Number 3
Research StudySmarter's IT environment and any recent projects or initiatives. This will not only help you understand our needs better but also allow you to ask insightful questions during your interview.
✨Tip Number 4
Demonstrate your commitment to continuous learning by mentioning any recent training or courses you've completed related to IT support. This shows that you're proactive about keeping your skills up to date, which is crucial for this role.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with technologies like Active Directory, Office 365, and Microsoft Azure. Use specific examples to demonstrate your skills in resolving support tickets and managing IT environments.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the IT Support role and mention how your background aligns with the responsibilities listed in the job description. Highlight your proactive approach to improving IT environments and your commitment to compliance and security standards.
Showcase Relevant Skills: When detailing your skills, focus on those that are directly applicable to the role, such as systems administration, remote access software proficiency, and hardware installation. Mention any certifications or training related to ISO 27001 or Cyber Essentials.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT Support role.
How to prepare for a job interview at Stark Group
✨Know Your Tech
Familiarise yourself with the technologies mentioned in the job description, such as Active Directory, Office 365, and Microsoft Azure. Be prepared to discuss your experience with these tools and how you've used them to solve problems in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved support tickets or technical issues in the past. Highlight your approach to troubleshooting and how you ensure timely resolutions, as this is crucial for the IT Support role.
✨Show Initiative
Discuss any proactive measures you've taken to improve IT environments in your previous positions. Companies appreciate candidates who can identify areas for improvement and take the initiative to implement changes.
✨Understand Compliance Standards
Brush up on compliance and security standards like ISO 27001 and Cyber Essentials. Be ready to explain how you have adhered to these standards in your work and why they are important in an IT support context.
