Automotive Service Assistant

Maplecrest Ford Lincoln is seeking individuals responsible for handling all incoming/outgoing phone calls and confirming service appointments and follow-ups. We are looking for a tenacious individual who seamlessly connects with people with a positive, can-do attitude! Duties Include: Work closely with Service Technicians to determine pricing for repairs and explain the reasoning for repair costs to customers. Help customers take advantage of repair deals and learn about warranty programs. Maintain repair schedules and order car parts for Service Technicians. Responsible for managing all incoming/outgoing phone and internet service leads. Setting, confirming, and following up with customer service appointments. Collaborates with service advisors to schedule service appointments. Maintains a general understanding of the repair process and explains the process to our customers. Maintain an ongoing customer database to capture repeat business. Responding to inquiries in a professional and well-spoken manner. Qualifications: Communication skills: As a liaison between the customer and technician, a Service Advisor must clearly explain the technician’s repair recommendations to customers while communicating customer needs to technicians. Comprehension skills: Service Advisors should be able to comprehend customers\’ questions and concerns and what is being said when technicians give complex service recommendations. Previous Call Center experience preferred. Excellent follow-through skills. Strong computer and phone skills. Self-motivated, goal-oriented, and able to work in a fast-paced environment. Ability to work independently. Bilingual a plus. What We Offer: Wage: $45,000 to $65,000 Medical, Dental, and Vision 401K Growth opportunities Equal Employment Opportunity Employer. Qualified applicants are considered for employment regardless of age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Job Type: Full-time Schedule: 8-Hour Shift 1 hr lunch Experience: Automotive: 1 year (Preferred) Call Center/BDC: 1 year preferred Work authorization: United States (Required) Work Remotely: No Equal Employment Opportunity Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. #J-18808-Ljbffr