Tesco Travel Bureau Manager

Tesco Travel Bureau Manager Job Type: Permanent, Part Time Hours per week: 30 hours Salary: £14.50ph Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota. Benefits A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests. Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial. A wide range of employee discounts provided by Bravo Benefit. Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime. 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days. Opportunity to earn a monthly bonus on top of base salary for hitting targets. Pension with a great Pension Provider – Scottish Widows. Job Description: As an integral part of Tesco Travel Money, you will be placed on-site in one of our bustling Bureaus situated within a Tesco retail store. You will manage a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience. What will you be doing? Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with Tesco Travel Money. Nurturing and mentoring the team to maintain high levels of customer service. Focusing and reviewing customer feedback and service levels. Engaging with customers to process all foreign exchange transactions accurately and efficiently. Delivering on key performance goals. Utilising your keen eye for detail to process daily online FX requests and deliveries. Implementing and driving best legal practice and regulatory standards. What do I need to have? A passion for leading dynamic and diverse teams. Great communicator and motivator. Great customer service matters to you. Desire to succeed. Interview Process: Initial screening call. Online interview. Bureau visit with the Area Manager. Offer or feedback. About Travelex: We are one of the market leading specialist providers of foreign exchange. Founded in 1976, we have built a network of foreign exchange stores and developed Travelex as a trusted brand in international money. We are an equal opportunity employer and value diversity at our company. #J-18808-Ljbffr