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- Tasks: Support patient safety and care in a dynamic healthcare environment.
- Company: Join NHS Professionals, a trusted partner in providing flexible staffing solutions for the NHS.
- Benefits: Enjoy competitive pay, flexible shifts, free training, and 24/7 support.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Experience in customer service, SIA Licence, and physical fitness required.
- Other info: Ongoing temporary placement with opportunities for long-term engagement.
We are looking for Healthcare Security Officers / Enhanced Care Safety Officers to join our bank team at the Torbay and South Devon NHS Foundation Trust. The Enhanced Care Safety Officer (ECSO) is a vital role supporting the delivery of safe, high-quality, one-to-one or enhanced care for patients requiring increased observation due to mental health, cognitive, or behavioural challenges. You will work as part of the Enhanced Care and Security teams across the Trust to maintain safety, dignity, and a therapeutic environment for patients and staff. This is a challenging but rewarding role where no two days are the same. We’re looking for people who are kind, caring and compassionate, emotionally resilient, physically capable, and able to work calmly in high-pressure situations. In return, you’ll be making a meaningful difference to vulnerable patients every day. This is a temporary but ongoing placement with no set end date, providing a great opportunity for continued work and the potential for long-term engagement.
Key Responsibilities:
- Respond to incidents involving distressed or challenging patients with professionalism and empathy.
- Provide therapeutic engagement, de-escalation support, and maintain a calm, reassuring presence.
- Carry out enhanced observations (Level 3 or 4) and ensure the safety of patients, visitors, and staff.
- Conduct dynamic risk assessments and escalate concerns appropriately.
- Accurately document observations, interventions, and incidents.
- Collaborate with nurses, security, and mental health professionals as part of the multidisciplinary team.
- Use radios, body-worn cameras, and adhere to Trust policies on confidentiality and safety.
What We’re Looking For:
Essential:
- Significant experience in customer service or front-line roles.
- Experience working in physically and mentally demanding environments (e.g., healthcare, security, emergency services).
- SIA Licence (Security Industry Authority) Door Supervision or Security Guarding.
- Physically fit to meet the demands of the role, including interventions and extended periods on your feet.
- Confident in conflict resolution and de-escalation.
Desirable:
- Previous NHS or healthcare setting experience.
- Training in safeguarding, therapeutic engagement, or trauma-informed care.
- Knowledge of mental health legislation and enhanced care protocols.
Training Provided:
The successful applicant will be supported with a full induction and be expected to complete a comprehensive training programme which may include:
- Physical Intervention (GSA)
- Conflict Resolution & De-escalation
- Mental Health Awareness
- Safeguarding Adults & Children
- Enhanced Observation & Risk Awareness
- Equality, Diversity & Inclusion
- Trauma-Informed Care Approaches
- Prevent/Counter-Terrorism (ACT) Awareness
Who are NHS Professionals?
NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS. Working through the NHSP bank means Trusts don’t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS. Register today for various flexible working options and long-term placement opportunities.
In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits:
- Competitive Pay Rates - work this week, get paid next week!
- First choice of placements at over 50 NHS Trusts in England
- Dedicated consultants
- Flexible working options
- Free DBS and free training
- Build holiday allowance
- Support when you need it – 24/7 365 days
- Stakeholder pension scheme
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion. NHS Professionals manage your data, please see our Privacy Notice on our website.
Security Officer - Healthcare employer: NHS Professionals
Contact Detail:
NHS Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer - Healthcare
✨Tip Number 1
Familiarise yourself with the specific challenges faced in healthcare security. Understanding mental health legislation and enhanced care protocols will give you an edge during interviews, showing that you're prepared for the unique demands of the role.
✨Tip Number 2
Highlight any relevant experience in customer service or front-line roles. Be ready to discuss how your past experiences have equipped you with the skills needed to handle high-pressure situations and provide compassionate care.
✨Tip Number 3
Network with professionals already working in healthcare security. Engaging with current employees can provide insights into the role and the organisation, which can be invaluable during your application process.
✨Tip Number 4
Prepare for situational questions that assess your conflict resolution and de-escalation skills. Practising responses to potential scenarios can help you demonstrate your ability to remain calm and professional under pressure.
We think you need these skills to ace Security Officer - Healthcare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, healthcare, or security roles. Emphasise any specific skills related to conflict resolution and de-escalation, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping vulnerable patients and your ability to work in high-pressure environments. Mention your SIA Licence and any relevant training or experience in mental health settings.
Highlight Key Skills: In your application, clearly outline your emotional resilience, physical capability, and ability to maintain a calm presence. Use examples from past experiences to demonstrate these qualities.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week or two. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at NHS Professionals
✨Show Your Empathy
As a Healthcare Security Officer, you'll be dealing with distressed patients. Make sure to demonstrate your ability to empathise and connect with individuals during the interview. Share examples from your past experiences where you successfully managed challenging situations with compassion.
✨Highlight Relevant Experience
Discuss your previous roles in customer service or front-line positions, especially in healthcare or security settings. Be specific about how these experiences have prepared you for the demands of this role, particularly in high-pressure environments.
✨Demonstrate Conflict Resolution Skills
Prepare to discuss scenarios where you've effectively resolved conflicts or de-escalated tense situations. This is crucial for the role, so think of concrete examples that showcase your skills in maintaining calm and safety.
✨Familiarise Yourself with Mental Health Protocols
Since the role involves working with patients who may have mental health challenges, it’s beneficial to show your understanding of relevant legislation and care protocols. Brush up on key concepts and be ready to discuss how you would apply them in practice.
