Solution Engineer (Adoption) - SaaS (CcaaS) Support / Implementation

About the Job Our Adoption team, part of the Customer Success Team, manages the customer journey with MaxContact by onboarding and configuring solutions, proactively assisting, and driving adoption. They support clients throughout their lifecycle with questions and support. This role involves Customer Care (Support) and Onboarding (Implementation), ensuring clients successfully adopt our solutions and achieve their outcomes. This is a hybrid role based in Manchester, with customer visits required. We seek individuals with 1+ years of experience in a SaaS business in Support or Implementation roles, with customer-facing experience. Experience with CcaaS, as a vendor or user, is beneficial. Key Responsibilities Guide clients on using our SaaS products via email tickets, webchat, or phone calls. Contribute to onboarding projects, focusing on post go-live support to ensure client success and adoption of high-value features. Deliver SMB onboarding projects, covering Discovery & Design, Build & Configuration, Testing, and Go-live, with training and development. Collaborate across teams within the company. Provide positive client experiences, measured by survey scores. #J-18808-Ljbffr