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- Tasks: Join us as a Service Desk Analyst, tackling user queries and optimizing support processes daily.
- Company: Be part of a dynamic Financial Investment Company focused on delivering top-notch service.
- Benefits: Enjoy a competitive salary of £35,000 - £40,000 plus benefits, working onsite in Moorgate.
- Why this job: This role offers hands-on experience in problem-solving and user support within a fast-paced environment.
- Qualifications: Must have skills in Jira Service Desk, servicedesk, and Windows Server.
- Other info: This is a full-time permanent position, requiring onsite presence 5 days a week.
The predicted salary is between 35000 - 40000 £ per year.
My customer is looking for a dedicated Service Desk Analyst for a Financial Investment Company working onsite 5 days per week with the end customer.
Salary range is £35,000 – £40,000pa (plus benefits)
This is a full time Permanent Role
The location which is 5 days a week onsite is Moorgate
Primary Skill Service Desk
- User query issue handling Ensuring user queries or issues are captured validated and triaged for further processing
- Communicating with users Ensuring that various types of information are communicated to users through the appropriate channels
- Optimization Ensuring improvement of the two previous processes through analysis reviews and reporting as well as through automation competence building knowledge sharing and other organizational changes
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate if needed unresolved problems to a higher level of support
- Provide essential online security advice and support
- Systematically interprets user problems and identifies solutions and possible side effects
- Uses experience to address user problems and interrogates database for potential solutions
- Escalates complex or unresolved incidents
- Records and tracks issues from outset to conclusion
- During change acts systematically to respond to day by day operational needs and react to them avoiding service disruptions and maintaining coherence to SLA and information security requirements
- Responds to common requests for service by providing information to enable fulfilment Promptly allocates unresolved calls as appropriate
- Maintains records informs users about the process and advises relevant persons of actions taken
Skills
Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server
G&L Consulting | Service Desk Analyst employer: G&L Consulting
Contact Detail:
G&L Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land G&L Consulting | Service Desk Analyst
✨Tip Number 1
Familiarize yourself with Jira Service Desk, as it's a key tool for this role. Consider taking an online course or tutorial to enhance your skills and demonstrate your commitment to mastering the software.
✨Tip Number 2
Brush up on your communication skills, especially in conveying technical information to non-technical users. Practice explaining complex issues in simple terms, as this will be crucial when interacting with users.
✨Tip Number 3
Gain experience in problem-solving and troubleshooting within a service desk environment. If possible, volunteer for roles or projects that allow you to handle user queries and resolve issues effectively.
✨Tip Number 4
Research the financial investment industry to understand the specific challenges and needs of users in this sector. This knowledge will help you tailor your approach and provide better support during your interactions.
We think you need these skills to ace G&L Consulting | Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Understand the key responsibilities and required skills, such as Jira Service Desk and Windows Server, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in service desk roles or similar positions. Provide specific examples of how you've handled user queries, diagnosed issues, and communicated effectively with users.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities in your application. Mention instances where you've successfully identified and resolved issues, and how you approached complex problems, especially in a fast-paced environment.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your enthusiasm for the role and the company. Address how your skills and experiences align with the company's needs, particularly in optimizing processes and providing excellent user support.
How to prepare for a job interview at G&L Consulting
✨Know Your Tools
Make sure you're familiar with Jira Service Desk and other relevant tools. Be prepared to discuss how you've used these platforms in previous roles, as this will demonstrate your technical competence.
✨Understand User Needs
Show that you can empathize with users by discussing how you handle user queries. Prepare examples of how you've effectively communicated solutions and ensured user satisfaction in past experiences.
✨Highlight Problem-Solving Skills
Be ready to share specific instances where you've identified and resolved issues. Discuss your approach to diagnosing problems and the steps you take to ensure they are fully resolved.
✨Emphasize Continuous Improvement
Talk about your experience with process optimization and automation. Share examples of how you've contributed to improving service desk operations through analysis and knowledge sharing.
