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- Tasks: Support Sales teams by managing orders, data accuracy, and customer queries.
- Company: Join JLA, a leader in mission-critical infrastructure solutions with a vibrant culture.
- Benefits: Enjoy hybrid work, wellness support, gym access, and generous leave policies.
- Why this job: Be part of a dynamic team focused on growth, collaboration, and customer satisfaction.
- Qualifications: Strong communication skills and attention to detail; sales experience is a plus.
- Other info: Flexible working options and a rewarding referral scheme available.
The predicted salary is between 23400 - 28600 £ per year.
Location Hybrid / 3 days in the office (Ripponden) Salary £26000 Vacancy Type Permanent/Full Time Job Title Sales Operations Specialist Function Sales Operations Location Ripponden Reports to Sales Operations Manager About Our Business JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on-premise, machine supply and breakdown service proposition under the name Total Care, along with additional products and services. Our vision is to create a centre of sales excellence with a culture that is energetic, ambitious, fast-paced, with a passion for cultivating the right talent to deliver our strategic and business objectives. When you join the JLA family, you\’ll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, plus a dedicated team of Mental Health First Aiders are there to support you through life\’s challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we provide life assurance coverage, company sick pay, a company pension scheme, and a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We pride ourselves on offering a healthy work-life balance and believe it is important to have time away to recharge, which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We\’re dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role Overview Provides a professional interface between JLA business functions and the respective Sales Team. The objective is to liberate Sales time and improve operations efficiency within JLA that results in a better customer experience. Key Tasks Principal Accountabilities Facilitate the effective operation of JLA’s Order to Cash processes with the nominated Sales Team. Work with Sales staff to ensure that Customer records (master data), appointments, outcomes, and opportunity pipeline are accurate (using Pivotal, DocuSign, and other technologies within JLA). QA and final order checks before delivery and install. Team holiday cover. Support preparation for Sales Opportunities and work with Sales to optimize effective selling time. Liaise with the installation team to check on progress of scopes and pricing. Resolve issues and queries to support Sales teams and address customer concerns. Confident with inputting figures to calculate a pricing model. Work with Sales to create Sales proposals and organize contract management (via DocuSign). Support and where appropriate challenge Sales colleagues to ensure that the sales pipeline is maintained and the demand forecast is accurate. Manage a customer Total Care, SCON or Machine Sales Order through to IFS. Liaise with suppliers and group companies within JLA to ensure operational and commercial actions are fulfilled on time (and in full). Special Challenges This is a varied, fast-paced role so we are looking for someone who can adapt quickly to an ever-changing environment and take on new tasks with ease. The role involves liaison and collaboration with multiple business functions within JLA. Confidence communicating with colleagues and customers verbally and in writing. Working with ambiguity and conflicting information and/or priorities. Criteria Essential (Attributes required for candidate to be considered) Excellent Communication Skills – written and verbal. Ability to work as part of a team. Attention to detail. Knowledge of all Microsoft Office applications. Knowledge of Pivotal, SMART, and IFS. Experience (What you have done) Ideally you will have sales experience but not essential, as hunger to learn will provide the experience needed to be able to review and flag areas of concern to a technical manager. Strong administration skills in order to compile proposals as required. Excellent attention to detail. Good understanding of JLA’s operational processes. You will need to be assertive in order to meet planned deadlines and sales demands. #J-18808-Ljbffr
Sales Operations QA Specialist employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations QA Specialist
✨Tip Number 1
Familiarise yourself with JLA's services and operational processes. Understanding the specifics of their offerings in laundry, catering, and other areas will help you speak confidently about how you can contribute to improving sales operations.
✨Tip Number 2
Brush up on your knowledge of tools like Pivotal and IFS, as these are crucial for the role. Being able to demonstrate your proficiency with these systems during discussions will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with teams in previous roles. Since this position requires effective communication and teamwork, showcasing your ability to work well with others will be beneficial.
✨Tip Number 4
Highlight your attention to detail by discussing past experiences where this skill was essential. Given the role's focus on accuracy in customer records and order checks, demonstrating this quality will resonate well with the hiring team.
We think you need these skills to ace Sales Operations QA Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Operations QA Specialist role. Emphasise your communication skills, attention to detail, and any experience with Microsoft Office applications or sales processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of JLA's mission and values that resonate with you, and explain how your background makes you a great fit for their team.
Highlight Relevant Experience: In your application, focus on any previous roles where you demonstrated strong administration skills, worked in sales, or collaborated with multiple teams. Use concrete examples to illustrate your ability to adapt in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Sales Operations QA Specialist role.
How to prepare for a job interview at JLA Limited
✨Research JLA's Services
Before the interview, make sure to familiarise yourself with JLA's various services like Laundry, Catering, and Fire Safety. Understanding their offerings will help you demonstrate your interest and show how you can contribute to their mission.
✨Showcase Your Communication Skills
As excellent communication is essential for this role, prepare examples of how you've effectively communicated in previous positions. Be ready to discuss how you handle both verbal and written communication, especially in a team setting.
✨Demonstrate Attention to Detail
Given the importance of accuracy in managing customer records and sales proposals, be prepared to discuss specific instances where your attention to detail made a difference. This could include examples from past jobs or projects.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle ambiguity and conflicting priorities. Think of scenarios where you've successfully navigated challenges in a fast-paced environment, and be ready to share those experiences.
