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For Companies At a Glance
- Tasks: Engage customers, upsell products, and manage accounts in a dynamic sales environment.
- Company: Join Focus Group, a leading UK tech provider empowering over 30,000 businesses since 2003.
- Benefits: Enjoy uncapped commission, flexible working, career growth, and exciting incentives like annual trips.
- Why this job: Be part of a vibrant culture that values teamwork, ambition, and personal development.
- Qualifications: Target-driven, motivated, and resilient individuals with good interpersonal skills are encouraged to apply.
- Other info: No experience? No problem! We value passion and potential just as much.
The predicted salary is between 25000 - 45000 £ per year.
Customer Engagement Executive | Retain & Grow Our Customer Base
£25k Base + Commission | Customer Success & Account Management
Love building relationships and helping customers succeed? Turn service into sales.
About Focus Group
We\’re powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We\’re one of the UK\’s fastest-growing tech companies, and our customers are at the heart of everything we do.
Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term.
The Role: Customer Success Meets Sales
As a Customer Engagement Executive, you\’ll be the day-to-day contact for our existing customers. This isn\’t cold calling – you\’ll work with warm, established accounts, ensuring they get maximum value from our services while identifying opportunities to grow their account.
Your day-to-day:
- Conducting introduction calls and regular check-ins with your portfolio of customers
- Understanding each customer\’s business needs and challenges
- Recommending relevant products and upgrades from our full technology stack
- Cross-selling and upselling services that genuinely add value
- Maintaining strong relationships to improve retention and satisfaction
- Identifying referral opportunities to help customers grow their own network
- Managing your pipeline and customer interactions in our CRM
This is a phone-based role focused on relationship building, problem-solving, and consultative selling to existing customers.
Who We\’re Looking For
✅ Relationship builder – You genuinely care about customer success and build trust naturally
✅ Consultative approach – You listen first, then recommend solutions that actually help
✅ Sales mindset – You spot opportunities and aren\’t afraid to ask for the business
✅ Highly organised – Managing multiple accounts and follow-ups doesn\’t phase you
✅ Problem solver – You turn customer concerns into opportunities to add more value
✅ Target-driven – You\’re motivated by KPIs and personal achievement
✅ Professional communicator – Excellent phone manner and written communication
What You\’ll Earn
- Base salary: £25k
- Commission: Earn on every upsell, cross-sell, and referral conversion
- Realistic OTE: £35k in first year
- Top performers: £40k+
Plus: Company pension, wellbeing support, perks platform with discounts, and regular team socials
What We Offer
- Comprehensive product training on our full technology stack
- Supportive team environment with experienced mentors
- Regular team socials and company events
- Clear progression pathways
- Inclusive culture where everyone belongs
Essential Skills
- Ability to build rapport and curios to ask questions over the phone
- Comfortable with technology and learning new products
- Motivated and Ambitious
- Persistent and Resilient
- Ability to manage multiple priorities and meet deadlines
Our Values
- Respect – Treat colleagues and customers with respect
- Integrity – Uphold the highest standards of honesty and fairness
- Teamwork – Engage and collaborate with colleagues and partners
- Ambition – Determination to be the best that we can be
Don\’t let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We\’re a fast-paced and growing environment, and if you\’re excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don\’t tick every box.
Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.
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Customer Engagement Executive employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Executive
✨Tip Number 1
Familiarise yourself with Focus Group's product portfolio. Understanding the technology stack will not only help you in conversations but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your sales strategies and experiences. Be ready to share specific examples of how you've successfully upsold or cross-sold products in previous roles.
✨Tip Number 4
Showcase your interpersonal skills during any interactions. Since the role involves building long-lasting relationships, demonstrating your ability to connect with others will set you apart.
We think you need these skills to ace Customer Engagement Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Engagement Executive. Familiarise yourself with the key duties such as outbound telesales, account management, and upselling/cross-selling.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your target-driven mindset, interpersonal skills, and any previous sales experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for business development and technology. Mention how your values align with those of Focus Group, particularly respect, integrity, teamwork, and ambition.
Highlight Achievements: In both your CV and cover letter, include specific examples of past achievements in sales or customer engagement. Use metrics where possible to demonstrate your success and impact in previous roles.
How to prepare for a job interview at Focus Group
✨Know the Product Portfolio
Familiarise yourself with Focus Group's product offerings. Understanding the technology stack will help you discuss how you can upsell and cross-sell effectively during the interview.
✨Demonstrate Your Sales Skills
Prepare to showcase your sales experience, particularly in outbound telesales and account management. Be ready to share specific examples of how you've met or exceeded sales targets in the past.
✨Emphasise Relationship Building
Highlight your ability to build long-lasting relationships with clients. Discuss strategies you've used to maintain customer engagement and satisfaction, as this role heavily relies on strong interpersonal skills.
✨Show Your Ambition and Resilience
Focus Group values ambition and resilience. Be prepared to talk about challenges you've faced in previous roles and how you've overcome them, demonstrating your determination to succeed in a fast-paced environment.
