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- Tasks: Support clients with onboarding, training, and ongoing assistance via phone and online.
- Company: Citation is a leading provider of Health & Safety, HR, and Employment Law services in the UK.
- Benefits: Enjoy hybrid working, birthday off, gym discounts, and fun company events like space hopper races!
- Why this job: Join a vibrant team that values personality and offers a supportive, fun work culture.
- Qualifications: No experience needed; just bring your passion for customer service and problem-solving skills.
- Other info: Based in Wilmslow, this role offers a salary of £24,000 plus bonuses.
The predicted salary is between 24000 - 33600 £ per year.
Social network you want to login/join with: Onboarding Co-ordinator – No experience needed! Location: Hybrid 2 days in the office, the rest working from home Salary: £24,000 + bonus Location: Wilmslow – Hybrid Citation is one of the UK’s biggest providers of Health & Safety, HR, Employment Law and ISO services to businesses. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies! It\’s a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job (no \’mood hoovers\’ here, thanks!). So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details. The Role As we continue to grow and invest in service and technology, we are looking to recruit a new Onboarding Co-ordinator within our Client Support department. You will be responsible for providing the very best telephone and online support to our clients across the UK. You will welcome them, train them on our platform, and make proactive touchpoints with them throughout their contract with us, ensuring they get the most out of their Citation service. Who we are looking for? We are looking for people who are natural problem solvers, as you will be taking ownership of any queries from start to finish, identifying and anticipating needs and offering solutions. Whatever your background, it is paramount to us that you are passionate about offering great customer service. We can teach you the rest. We want great people who can engage effectively over the phone and are able to deliver value add to the client. A good problem solver, you will have the skills to quickly learn our online tools and use the information around you to identify solutions for our clients. You will make it your mission to understand client needs and exceed their expectations. What’s in it for you? We don’t take ourselves too seriously, and we don’t expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25-day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun. Hit Apply now to forward your CV. Job Requirements: \’Onboarding Coordinator\’, \’Customer Service\’, \’Client Onboarding Coordinator\’ #J-18808-Ljbffr
Onboarding Coordinator employer: 2MES
Contact Detail:
2MES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Coordinator
✨Tip Number 1
Familiarise yourself with the company culture at Citation. They value personality and a fun work environment, so think about how you can showcase your own personality during any interactions. Be prepared to discuss why you would fit into their vibrant team.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves providing support to clients, think of examples from your past experiences where you've successfully resolved issues or provided exceptional service. This will help you demonstrate your problem-solving abilities.
✨Tip Number 3
Research the tools and platforms that Citation uses for client onboarding. Being knowledgeable about these systems can give you an edge in discussions and show your eagerness to learn and adapt quickly.
✨Tip Number 4
Prepare to discuss how you would proactively engage with clients. Think of strategies you could use to ensure they feel supported throughout their journey with Citation, as this aligns with the role's focus on exceeding client expectations.
We think you need these skills to ace Onboarding Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what an Onboarding Coordinator does. Highlight your customer service skills and any relevant experiences, even if they are informal.
Tailor Your CV: Make sure your CV reflects the qualities that Citation is looking for. Emphasise your problem-solving abilities and any experience in client support or customer service, even if it's from previous jobs or volunteer work.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Citation and how you align with their fun and supportive culture.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at 2MES
✨Show Your Personality
Since the company values great personalities, make sure to let yours shine through during the interview. Be friendly, approachable, and don’t be afraid to show your enthusiasm for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've solved problems in the past, even if they are from different contexts. This will showcase your ability to take ownership of queries and find solutions, which is key for the Onboarding Coordinator role.
✨Research the Company Culture
Familiarise yourself with the company's culture and values. Mentioning specific aspects that resonate with you can help demonstrate that you’re a good fit for their fun and supportive environment.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you as well.
