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For Companies At a Glance
- Tasks: Lead a dynamic team at Gatwick Airport, ensuring top-notch service and sales.
- Company: Join a vibrant company focused on commercial growth and exceptional customer experiences.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for personal development.
- Why this job: Be part of a fast-paced environment where your ideas can shine and make an impact.
- Qualifications: Team player with strong communication skills; experience in retail management is a plus.
- Other info: Must pass security checks; early starts and weekend work required.
LOCATION: Gatwick Airport
SHIFT PATTERN: 5 days per week shift pattern - weekend worker
PAY RATE: £14.85 per hour
If you require any additional support or adjustments during the recruitment process, please don’t hesitate to contact our Recruitment Department at recruitment@abm.com. We’re here to help!
Purpose of the role
The Duty Manager role is a transitional position that bridges commercial management via the Account Management team with delivering KPIs and SLAs on the shopfloor, while also driving new opportunities and commercial growth at the frontline. The successful applicant will manage team members daily, ensuring standards, service, and sales expectations are met through:
- Coaching, motivating, and providing feedback to team members.
- Resolving conflicts and encouraging collaboration.
- Organising projects and delegating tasks.
- Communicating with transparency and vision.
Our structure requires flexibility to support multi-site and/or terminal operations and multi-disciplined teams. We’re looking for someone who is collaborative, hands-on, and extremely organised. You will work in a fast-paced environment and be expected to bring new ideas. Early starts and weekend work are required.
Principal Responsibilities
Your role will be both internal and client-facing, always representing your projects' best interests, and motivating your team to deliver exceptional service for our clients and partners across key areas.
Operations Management
- Oversee multiple sites within Gatwick, setting clear daily targets, guidelines, and expectations tailored to brands and client specifications.
- Drive visible, proactive, and enhanced service delivery to customers at all times.
- Manage internal audits concerning service and product knowledge to ensure KPIs and SLAs are met, and identify training needs promptly.
- Resource and book labour for each site using the BJP database.
- Build new opportunities in collaboration with the Account Management team, leveraging existing client relationships and establishing new ones.
- Manage end-to-end people processes including break management, absenteeism, return-to-work, accident reports, investigations, disciplinary actions, and grievances in a timely manner.
- Work with leadership to identify and support service champions on the shop floor and support succession planning.
- Assist with experiential and seasonal events, including 'go live' days and high-performance promotions.
- Ensure effective communication regarding critical client information via huddles and BJP bulletins.
- Support the Trinity approach to Agency, Client, & Retailer relationships.
- Attend monthly SLA meetings with retailers and provide feedback to drive continuous improvement.
- Provide sales feedback on HPP events.
- Promote a culture of excellence and recognize outstanding team member performance.
Compliance / Other Duties
- Support programmes related to colleague training, H&S, development, and well-being, including audits.
- Undertake any reasonable tasks as requested.
Required Skills
- Team player
- Client-facing
- Effective communicator
- Solution-oriented, troubleshooting, and problem-solving skills (clients and staff)
- Fair staff management approach
- Flexible, persuasive, and diplomatic
- Well-organised
- Numerate
- Proficient in Excel, Word, Outlook
You will need to obtain an Airside pass for the airport, which requires a full 5-year history check and criminal record check. A valid passport and proof of right to work in the UK are also necessary.
Retail Duty Manager employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
recruitment@abm.com
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Duty Manager
✨Tip Number 1
Familiarise yourself with Gatwick Airport's operations and the specific brands you'll be managing. Understanding the unique challenges and opportunities of the airport environment will help you demonstrate your readiness for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and coached teams in previous roles. Be ready to discuss specific situations where your guidance led to improved performance or service delivery.
✨Tip Number 3
Highlight your problem-solving abilities by thinking of scenarios where you've resolved conflicts or improved team collaboration. This will show that you're solution-oriented and can handle the fast-paced environment of retail management.
✨Tip Number 4
Prepare to discuss your experience with compliance and audits, as these are crucial in maintaining standards at Gatwick. Being able to articulate your understanding of KPIs and SLAs will set you apart from other candidates.
We think you need these skills to ace Retail Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, team leadership, and operations. Use keywords from the job description to demonstrate that you meet the specific requirements for the Retail Duty Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your ability to manage teams effectively. Mention specific examples of how you've driven sales or improved service delivery in previous roles.
Highlight Relevant Skills: Emphasise skills that are crucial for this position, such as effective communication, problem-solving, and organisational abilities. Provide examples of how you've successfully used these skills in past experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ABM UK
✨Showcase Your Leadership Skills
As a Retail Duty Manager, you'll be expected to coach and motivate your team. Prepare examples of how you've successfully led a team in the past, highlighting your ability to resolve conflicts and encourage collaboration.
✨Demonstrate Your Organisational Abilities
This role requires excellent organisational skills. Be ready to discuss how you manage multiple tasks and projects simultaneously, especially in a fast-paced environment like Gatwick Airport.
✨Communicate Clearly and Effectively
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you ensure transparency and vision within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to troubleshoot issues or improve service delivery, and be ready to explain your thought process and outcomes.
