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For Companies At a Glance
- Tasks: Support and improve enterprise IT operations while driving meaningful change.
- Company: Join a dynamic team at Anson McCade, focused on innovation and growth.
- Benefits: Enjoy hybrid work options and the chance to shape service improvement initiatives.
- Why this job: Be part of a proactive culture that values problem-solving and collaboration.
- Qualifications: 2-3 years in Operations Support with ITIL experience; strong analytical skills required.
- Other info: Opportunity to work with HR, Finance, and ERP systems in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: London | Hybrid (3 days/week in-office)
We’re looking for a proactive Operations Support Analyst to join a dynamic, growing team supporting key business applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an ITIL-aligned environment, and help streamline operations across HR, Finance, ERP, and integration platforms.
About You
You’re a problem-solver with a strong analytical mindset and hands-on experience in enterprise IT. You understand how to support and improve complex environments, not just react to them. You enjoy working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key.
Key Responsibilities
- Monitor and maintain daily service operations; manage incidents and escalations
- Lead and contribute to operational improvement initiatives — going beyond daily ticket processing
- Analyse performance trends and recommend system/process optimisations
- Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI
- Document internal processes and training materials to support consistent service
- Work closely with internal teams and external vendors, managing SLAs and service quality
- Support release and change management processes in line with service management best practices
Requirements
- 2–3 years' experience in an Operations Support role within enterprise IT (HR, Finance, ERP, integrations)
- Demonstrated experience improving IT service delivery and operations within an ITIL-aligned environment
- Strong understanding of service management and release cycles
- Skilled in reporting and analytics (Excel, Power BI); able to identify trends and inefficiencies
- Excellent communication and stakeholder management skills
- Familiarity with Lean, or Six Sigma methodologies (certification a bonus, but not required)
If you’re a self-starter with a passion for improving how operations run — not just maintaining them — we’d love to hear from you.
Operations Support Analyst employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as this role heavily relies on them. Consider joining online forums or local meetups to discuss best practices and gain insights from others in the field.
✨Tip Number 2
Brush up on your analytical skills by working on real-world data sets. Use tools like Excel and Power BI to create sample dashboards that showcase your ability to identify trends and inefficiencies.
✨Tip Number 3
Network with professionals already working in operations support roles. Reach out on LinkedIn or attend industry events to learn about their experiences and gather tips on how to excel in the interview process.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved service delivery in past roles. Think about measurable outcomes and be ready to explain your thought process and the impact of your initiatives.
We think you need these skills to ace Operations Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations support, particularly within enterprise IT. Emphasise your analytical skills and any hands-on experience you have with ITIL-based environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving operations and detail specific examples of how you've contributed to service improvement initiatives in previous roles. Mention your familiarity with tools like Excel and Power BI.
Showcase Problem-Solving Skills: Use your application to demonstrate your problem-solving abilities. Provide examples of how you've identified inefficiencies and implemented solutions in past positions, especially in relation to HR, Finance, or ERP systems.
Highlight Communication Skills: Since the role requires excellent communication and stakeholder management skills, ensure you mention any relevant experiences where you've successfully collaborated with teams or managed vendor relationships.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Analytical Skills
As an Operations Support Analyst, you'll need to demonstrate your strong analytical mindset. Be prepared to discuss specific examples where you've identified inefficiencies and implemented solutions in previous roles.
✨Familiarise Yourself with ITIL Practices
Since the role requires experience in an ITIL-aligned environment, brush up on ITIL principles. Be ready to explain how you've applied these practices in your past work, particularly in service management and release cycles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to outline how you would handle specific operational challenges or improve service delivery.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be sure to provide examples of how you've successfully managed stakeholders and collaborated with teams to achieve operational improvements.
